Junior Concierge at the Crosby Street Hotel

United States·New YorkFull-time Regularentry

ConciergeHospitality & Tourism

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Quick Summary

Overview

Firmdale Hotels is an award-winning collection of individually designed hotels, founded by Kit Kemp and Tim Kemp. Each property reflects a distinct sense of place, combining bold, contemporary design with a warm, personal approach to hospitality.

Key Responsibilities

Guest Experience: Provide a warm and genuine welcome to all guests, delivering thoughtful, personalized service at every interaction. Build rapport with guests and anticipate their needs with care and attention to detail.

Requirements Summary

Previous experience in hospitality or a service-focused environment preferred Strong interpersonal and communication skills, with a natural ease in engaging guests Highly organized with the ability to multitask in a fast-paced setting A genuine…

Technical Tools

ConciergeHospitality & Tourism

Crosby Street Hotel, Firmdale’s flagship in New York, sits in the heart of SoHo and is known for its vibrant interiors, celebrated public spaces, and loyal international clientele. The hotel offers a highly individualized style of service—thoughtful, unpretentious, and deeply personal.

Joining Crosby means becoming part of a close-knit team that values personality, creativity, and genuine care for guests. It is an environment where service is intuitive rather than scripted, and where every team member contributes to the character and success of the hotel.

We are seeking a motivated and service-driven Junior Concierge to join our team at Crosby Street Hotel. This role plays a key part in shaping the guest experience, supporting the delivery of highly personalized, intuitive service from arrival through departure.

Beyond technical ability, the ideal candidate is naturally warm, engaging, and attentive—someone who takes genuine pleasure in connecting with guests. As part of the Concierge team, you are one of the first and most consistent faces of the hotel, helping to create a welcoming, relaxed yet refined atmosphere that defines Crosby Street Hotel.

What We Offer

~1 min read

Hourly rate of $20–$22, depending on experience, with additional earning potential through tips and commissions.

Responsibilities

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Guest Experience:

→Provide a warm and genuine welcome to all guests, delivering thoughtful, personalized service at every interaction. Build rapport with guests and anticipate their needs with care and attention to detail.

Reservations & Guest Arrangements:

→Assist in organizing dining reservations, cultural experiences, transportation, and bespoke itineraries. Ensure all arrangements are seamless and reflective of each guest’s preferences.

Administrative Coordination:

→Handle guest mail, packages, deliveries, and dry cleaning with efficiency and discretion. Maintain accurate records and ensure all items are managed promptly.

Local Knowledge:

→Develop a strong understanding of New York City’s cultural, dining, and retail landscape. Offer tailored recommendations that feel personal, relevant, and insightful.

Guest Relations & Problem Solving:

→Respond to guest requests and concerns with professionalism and a calm, solutions-driven approach. Escalate when appropriate while maintaining ownership of the guest experience.

General Support:

→Assist with luggage and the delivery of amenities and special requests, ensuring all interactions are polished and considerate.

Qualifications:

→Previous experience in hospitality or a service-focused environment preferred
→Strong interpersonal and communication skills, with a natural ease in engaging guests
→Highly organized with the ability to multitask in a fast-paced setting
→A genuine interest in New York City and its cultural offerings
→Calm, professional demeanor with strong attention to detail
→Flexible schedule, including evenings, weekends, and holidays

We are happy to offer the following benefits –

→Generous paid time off, including sick and safe leave, personal days, vacation days, and holiday pay
→Comprehensive medical, dental, and vision insurance
→Life insurance
→Transit Benefits and New York Secure Choice enrollment from Day 1
→Career growth and development opportunities, including annual education reimbursement
→Free staff meals while on shift
→Free uniform dry cleaning
→Staff appreciation events and recognition programs