Room Attendant at the Warren Street Hotel

Service and turndown guestrooms ensuring Firmdale exceptional standards whilst remembering the finest details throughout the hotel

• →Highly attentive to small details
• →Work as part of a team
• →Good communication with supervisor
• →Knowledgeable of the housekeeping etiquettes as per Firmdale SOP’s
• →Good understanding of Firmdale’s customer service
• →Use correct cleaning chemicals and microfiber cloths for designated surfaces, according to Firmdale’s requirements
• →Ensure security of any assigned guest room keys
• →Inform your supervisor and log immediately of any lost property items found
• →Report immediately any damages or maintenance issues to Floor Manager
• →Understand the DND procedure
• →Work at an efficient pace to ensure guests rooms are completed on time
• →Liaise with the linen porters regarding what linen and equipment is needed in the pantry
• →React to any guest requests
• →Ensure that rooms not serviced are reported to the Floor Manager
• →Ensure your pantry is clean
• →Knowledgeable of all the different types of beds and linen, to be used accordingly
• →Make bed as per Firmdale SOP’S
• →Bring reject or abused linen to the attention of the Floor Manager
• →Replace guest supplies and towelling as per Firmdale’s SOP’s
• →Report any guest requests to the Floor Manager
• →Check just before the end of your shift if any rooms require service
• →Knowledgeable of hotel fire and emergency procedures
• →Maintain a clean, safe hazard free work environment at all times
• →Keep corridors, stairways and all public and working areas clean and tidy at all times
• →Understand the emergency procedures for the entire Hotel
• →Follow the security procedure to protect both guest and hotel property. To be responsible for any keys given out
• →Maintain high standard of personal hygiene and appearance at all times
• →To be polite and deferential to guests at all times
• →To have thorough knowledge of the hotel and the company
• →To carry out any other reasonable duty to assist in the smooth running of the company