Collections Specialist (in office)

United States·New Yorkmid

Finance & AccountingCollections Specialist

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Quick Summary

Key Responsibilities

$22.16 - $29.56 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.

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Finance & AccountingCollections Specialist

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication. Provides customer service regarding collections issues and resolves client discrepancies.

This is an in office position located at 110 E 42nd St, 10th Floor, New York, NY

Responsibilities

~1 min read

→Contact customers via phone and email to collect outstanding balances
→Secure payment commitments and follow up to ensure timely payment
→Manage and resolve billing disputes
→Escalate high-risk or delinquent accounts as needed
→Track and follow up on payment promises
→Use dashboards and reports to prioritize accounts
→Collaborate with internal teams to effectively manage customer accounts

2+ years of collections, AR, or customer account management experience
Strong communication and negotiation skills
Ability to manage a high-volume workload
Detail-oriented with strong follow-up discipline
Experience with Excel and Oracle a plus
High School diploma or equivalent

Pay Range: $22.16 - $29.56 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

~1 min read

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Location & Eligibility

Where is the job

New York, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $46,093–$61,485 a year; 2% below the $54,808 median for Collections Specialist jobs on Jobera (43 salaries).
Who can apply: United States
Posted: Today
Employer: has 372 open jobs on Jobera.