Escrow Support Team Lead (remote)

What You’ll Do

• Provides daily work direction, supervision, coaching, and support to assigned Escrow Officers and Escrow Assistants; serves as the first point of escalation for routine operational matters.
• Monitors workload and redistributes files or responsibilities to support service levels, PTO coverage, same-day closings, and extended-hours needs.
• Supports complex title, escrow, closing, funding, recording, and post-closing matters and provides hands-on production/overflow support during peak periods.
• Coordinates schedules, coverage, workflow, and team communication; assists with onboarding, training, and employee development.
• Helps ensure client-specific procedures, service expectations, and internal controls are followed consistently across multiple states and transaction types.
• Partners with the Escrow Operations Manager on staffing, performance, escalations, process improvement, and implementation of new clients, programs, states, or workflows.
• Works cross-functionally with underwriting, title production, funding, accounting, and other internal partners; escalates higher-risk legal, underwriting, compliance, or performance matters appropriately.

What You’ll Bring

• 5+ years of escrow, title, settlement, or closely related residential closing experience
• Strong working knowledge of title clearance, escrow, closing, funding, recording, and post-closing workflows
• Demonstrated ability to coach, train, mentor, or provide work direction to others.
• Experience handling escalated, complex, high-volume, or multi-state transactions
• Strong judgment, prioritization, and problem-solving skills in a fast-moving environment
• Strong written/verbal communication and client-service skills
• Ability to balance leadership responsibilities with hands-on production support
• Preferred: national residential, institutional/lender client, remote-team, or prior lead/supervisory experience

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.