Retail Store Manager -3259

• Competitive hourly pay
• Monthly bonus opportunities based on store performance
• Great hours — most stores open 9AM–6PM; many closed Sundays
• Earned Wage Access available after day 2
• Employee discounts starting day one
• Medical, Dental, Vision, Life & supplemental benefits (eligibility required)
• Vacation & Sick/Personal time based on tenure and applicable state/local requirements
• 401(k) auto-enrollment after 6 months (age requirements apply)
• Tuition reimbursement opportunities for eligible employees

Store Managers are eligible for monthly bonus opportunities based on overall store performance. Full details are provided during the interview process.

• →Lead all aspects of daily store operations
• →Deliver exceptional customer service and promote a customer-focused culture
• →Recruit, hire, train, coach, and develop team members
• →Drive sales, loan, and profitability goals
• →Analyze business results and implement action plans to improve performance
• →Manage inventory, merchandising, and store presentation standards
• →Oversee asset protection, cash handling, and operational compliance
• →Monitor loan and buying transactions to ensure accuracy and integrity
• →Build customer relationships and support new customer acquisition efforts
• →Communicate goals, expectations, and performance objectives to team members
• →Maintain product knowledge across a wide variety of merchandise categories
• →Perform other duties as assigned

• 18+ years old with a high school diploma, GED, or equivalent experience
• 2+ years of management and customer service experience required 
• Retail, sales, or multi-unit retail experience preferred
• Strong leadership, coaching, and employee development skills
• Experience recruiting, developing, and retaining talent
• Ability to analyze business results and drive performance improvements
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks
• Flexible retail schedule, including weekends and holidays
• Comfortable working with a variety of merchandise (firearms in FFL locations; certification provided)
• Strong customer service and communication skills
• Basic computer and point-of-sale system proficiency
• Strong organizational, problem-solving, and multi-tasking abilities
• Willingness to assist customers or retrieve merchandise from exterior areas
• Bilingual applicants encouraged to apply

The above outlines the general nature of the role and may be modified as needed. Employment offers require agreement to a binding arbitration process. Pay rates comply with all applicable minimum wage laws.

FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.