Special Projects Coordinator

1. →Projects a positive image to the communities served by FCCHC;
2. →Develops an integrated and comprehensive organizational Marketing Plan to achieve corporate objectives related to patient volume; Develops and executes comprehensive marketing plans and programs, both short and long range, to support revenue and volume objectives of the organization; Develops and manages marketing operating budget; Plans and oversees advertising and promotion activities including print, online, electronic media, and direct mail.  Serves as liaison with outside agencies on ongoing promotional campaigns;
3. →Develops and present a monthly report related to implementation of marketing activities, timeline (Gantt Chart), and resultant impact on growth measures;
4. →Ensures effective control of marketing results, and takes corrective action to guarantee the achievement of marketing objectives within designated budgets. Oversees and evaluates market research and adjusts marketing strategy to meet changing market demographic and competitive conditions;
5. →Maintain website currency, continuously update information on website, Facebook page; leverage other social media tools (Twitter, etc.);
6. →Conducts marketing research (surveys and/or focus groups) related to current and new product concepts, and provides feedback for future program development. Guides preparation of timely marketing activity reports and presents to executive management. Accurately assesses and reports monthly the progress towards measurable growth goals and objectives.
7. →Identify additional specialized third-party resources to help support growth goals and objectives.

Masters Degree in Health Administration, Public Health or Business Administration with at least two (2) years of progressive supervisory/management and marketing experience in a healthcare setting or related experience. Ability to prioritize and effectively execute the goals and initiatives of the organization.  Self-motivated, detail oriented and able to both effectively delegate and communicate to employees at all levels of the organization.

1. Researches, analyzes, and monitors political, competitive, economic, technological, and social-demographic factors to capitalize on market opportunities and minimize effects of competitive activity; regularly reports relevant findings to CEO for utilization in planning activities;
2. Gathers and synthesizes primary or secondary source data and convert to easily understood information format (charts, graphs, tables, etc.) for relevant decision-support uses for monthly presentation to leadership and/or board;
3. Creates and implements a planning model that supports the organization's mission and values based on an internal and external needs assessment; ensures that required reporting information is readily available;
4. Develop goals and objectives for the corporation in conjunction with team leaders that are consistent with the organization strategic plan of FCCHC. Regularly monitor and report progress in meeting objectives and revise strategies and priorities, as necessary, in collaboration with other members of the management team;
5. Responsible for performing periodic performance reviews (PPR), Failure Mode Effects Analysis (FMEA), and targeted audits as determined by leadership and performance trends;
6. Assists the CEO in defining short and long-term goals and developing strategies that will improve the provision of services and operational efficiency.  Collaborates with the Chief Medical Officer, DCO/CCO, and other staff to design and implement improved scheduling protocols, including redesigning workflows and re-aligning staff as necessary;
7. Serves as strategic liaison for key organizational initiatives between all departments and patients while setting priorities for strategic work plan implementation;
8. Assists Human Resources in the development and dissemination of monthly Employee Newsletter;  Development and implementation of community newsletter;
9. Maintains open channels of communication with the CEO and in relation to problems/issues in the centers or organizational “red flags” in a timely manner; (below target measures); Proposes and submits written recommended actions to address root causes;
10. Helps ensure that organization and departmental goals and initiatives are consistent and in alignment with strategic organizational planning goals and objectives;
11. Ensures that assigned measures of strategic goals and objectives are accurately measured and reported in a timely manner;
12. Responsible for the tracking and monthly reporting of strategic scorecard metrics to CEO and Board of Directors.

1. Identifies potential collaborative relationships and/or partnerships which help meet the needs of the organization. Develop assessment, reporting, and presentation tool to report activities and outcomes related to collaborative relationships.
2. Assists the CEO in community outreach for FCCHC services and consistently serves as an ambassador for excellence to our internal and external customers;
3. Develops and delivers outreach materials and tools (DVDs, brochures, online resources, etc.), for use as an introductory tool, consistent with marketing plan.
4. Participates in community functions in order to enhance community awareness/image of services offered by the organization. Identifies and proactively responds to potential substantive relationships, partnerships, and/or networking opportunities; reports activities and outcomes monthly in support of growth objectives.
5. Develops referral relationships with other organizations for the purposes of building encounter volume.

1. Proactively identifies and responds to new funding opportunities; reports status to CEO;
2. Plans, analyzes and evaluates current or proposed health programs of FCCHC for the purposes of program efficiency; identify areas of under and/or unmet need, and program coordination and to address those areas;
3. Assists with grant writing activities and facilitates completion of grants as directed.
4. In coordination with the DCO/CCO, ensures quality patient care per county/local, state, federal, and organizational standards and protocols.  

1. Develop and update Service Excellence Scorecard for provider and sties, and report monthly at each site to staff;
2. Handles patient grievances ad-hoc (complaints or survey grievances); receives patient satisfaction service recovery and inquiry report and responds with root-cause inquiry and service recovery as needed; reviews and reports patient satisfaction information to staff.
3. Communicate timely patient satisfaction results to employees immediately upon receipt; (e.g. Posts patient satisfaction report information to intranet, newsletter, and other media, etc.)
4. Rounds patient waiting areas to address concerns and questions of patients; supports the implementation and development of coordinated inter-site efforts to improve service excellence and resultant word-of-mouth encounter volume; Provide weekly report of patient grievances (wait time, cleanliness, staff friendliness, etc.); Report to DCO/CCO;
5. Monitor and report on patients who are waiting more than one hour in the waiting or exam areas;
6. Report by-site wait time scores as part of monthly performance measures;
7. Develop and implement a reward and recognition program/plan (trophy cup, photos, newsletter) to recognize the FCCHC site with the highest overall average satisfaction score each quarter;
8. Provides timely encrypted sampling list information bi-weekly (every other Tuesday) to The Crossroads Group (organizational development firm) or CEO designee.

1. Utilizes process improvement methodologies to identify opportunities for change, analyze data using the CQI process, systems and processes for all programs and develop plans for improvements in collaboration with the Chief Executive Officer and Chief Medical Officer; 
2. Assists with the development and implementation of special projects which support corporate growth objectives (e.g. mobile units, school system collaboration, etc.)
3. Supports and helps facilitate the development and implementation of systems, processes, policies and procedures that are consistent with current professional practice standards, regulatory requirements and health care trends. Monitors effectiveness of, and compliance with policies and procedures;
4. Administer the Advocacy program to include formal and informal coalitions, task forces, and other groups, and maintains up-to-date and comprehensive database of such involvement and other helpful partner and stakeholder information. Coordinates Advocacy program for community events, and other special events;
5. Regularly visits all sites to promote collaboration and communication, assess staff performance, monitor organizational efficiency/effectiveness, and assess compliance with established standards of practice and care; validates performance with hard data and routine “spot checks” in key areas.
6. Participates in policy development and implement policies and programs expectations set forth by the CEO and Board of Directors;
7. Quarterly Cost-Benefit-Analysis (CBA)/Cost-Effectiveness Analysis (CEA) reporting of program initiatives.
8. Performs other necessary duties as required by First Choice Community Health Centers to meet the goal of providing quality primary health care services and all additional related duties and responsibilities, as assigned by the CEO.

Four year college degree, preferably with concentration in Health Administration and/or management related specialization.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to apply basic concepts of mathematics and computations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Use of computer skills to include working knowledge of all software available to employees and the ability to train employees on usage of software. Preferred familiarity with effective use of MS Office, Publisher, Dreamweaver (or other HTML editor program), and Adobe design software.  Must be able to use other equipment such as a fax, copier and calculator.  Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment.  Good analytical skills, attention to details, sense of personal responsibility for work performance and a professional attitude.  Demonstrated cultural sensitivity and commitment to advocacy for cultural diversity.  The ability to adhere to policies and procedures is a must.

The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to handle or feel objects, tools, or controls.  The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.