firstlady~21d ago

Guest Service Ambassador

United States·Chicagomid

OtherAmbassador

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Quick Summary

Overview

First Lady, the industry leader in Chicago tours and private events, is seeking a Guest Service Ambassador to join our exciting and high volume workplace.

Technical Tools

OtherAmbassador

First Lady, the industry leader in Chicago tours and private events, is seeking a Guest Service Ambassador to join our exciting and high volume workplace. Serving Chicago for over 80 years, our company has grown to include nine vessels operating every March - November from our Riverwalk location at the southeast corner of the Michigan Avenue Bridge. First Lady is focused on building loyalty and value with its guests through great service, outstanding products, operational excellence and innovative leadership.

What We Offer

~2 min read

Paid Time Off

Paid Sick Time

Pre-Tax Transit benefits

Transit Pass Reimbursement Benefits

401K program

Employee Ticket Benefits

The Guest Service Ambassador is responsible for welcoming and providing exceptional service to our guests and potential guests, in an aesthetically pleasing and functional outdoor space on the beautiful Chicago Riverwalk. This includes, but is not limited to, answering questions, providing product information and resolving concerns while also ensuring that the guest leaves satisfied with your service. As a primary agent of our organization, it is vitally important that all Guest Service Ambassadors be personable and outgoing. Other key job responsibilities include:

✓Cordially greeting all guests, providing them with excellent customer service

✓Drawing attention to your location through shouting out our product offerings

✓Seeking out opportunities to engage and assist passers-by

✓Answering questions concerning tour and ticketing options, fares, routes, schedules and reservations

✓Crowd control and line management

✓Ticket verification and entry scanning

✓Monitor company property, private areas, and equipment for security breaches and safety hazards

✓Addressing issues immediately and openly with the assistance of a supervisor

✓Working and communicating within a sales team, with the goal of maximizing business

✓Keeping a positive attitude in stressful situations

✓Multitasking and prioritizing in a fast-paced environment

✓Maintaining high attention to detail