Card Production Security Operator - FT or PT Available ($21 per Hour)

·    Monitor video surveillance systems covering the Card Production Facility and HSAs.

·    Monitor intrusion, duress, access control, and other security alarms and alerts.

·    Identify suspicious activity, unauthorized access attempts, policy violations, and other security concerns.

·    Review and preserve video, alarm, and access-control records when required for an incident, investigation, or authorized review.

·    Maintain continuous situational awareness and promptly escalate security concerns in accordance with established procedures.

·    Serve as the primary monitoring and coordination point for security incidents within the Card Production Facility.

·    Maintain a current approved responder roster and emergency contact list.

·    Dispatch authorized responders to investigate alarms, access violations, suspicious activity, security incidents, and emergency events.

·    Provide responders with available information, including incident location, camera observations, alarm activity, and access transactions.

·    Monitor incidents through available electronic security systems and coordinate communication among responders, facility leadership, Corporate Security, and emergency services.

·    Track incidents through resolution, document all actions taken, and preserve associated security records.

·    Operate and monitor electronic access control systems and approved facility entry points.

·    Verify employee, contractor, vendor, and visitor authorization in accordance with established procedures.

·    Monitor access transactions and escalate anomalies.

·    Verify visitor pre-registration and identity, issue visitor credentials, and notify the designated host.

·    Coordinate visitor escorts with authorized Card Production personnel and monitor compliance with badge and escort requirements.

·    Maintain accurate visitor, access, and related security records.

·    Enforce established facility security procedures that support PCI Card Production requirements.

·    Monitor compliance with identification badge, access restriction, visitor, escort, and restricted-area requirements.

·    Document and escalate security procedure violations or control concerns to the appropriate manager.

·    Support authorized audits and reviews by retrieving security logs, visitor records, video, alarm information, and access reports.

·    Receive delivery notifications and coordinate approved access with Card Production personnel.

·    Verify vendor and contractor authorization before granting or coordinating access.

·    Coordinate required escorts and maintain delivery, contractor, and access documentation.

·    Monitor delivery and contractor activity through available security systems and report deviations from established procedures.

·    Complete shift activity logs, incident reports, and other required security documentation accurately and promptly.

·    Maintain confidentiality of security systems, facility operations, card production activities, and sensitive information.

·    Communicate clearly and professionally by telephone, radio, electronic messaging, and in person.

·    Maintain vigilance and attention to detail throughout the assigned shift.

·    Follow Corporate Security, Card Production, PCI-related, life-safety, and emergency procedures applicable to the position.

·    Perform other related duties as assigned within the monitoring, communications, access-control, and dispatch scope of the role.

·    High school diploma or equivalent.

·    Effective verbal and written communication skills.

·    Strong attention to detail, observation, and situational awareness.

·    Ability to monitor multiple systems and information sources simultaneously.

·    Ability to document events clearly, accurately, and objectively.

·    Ability to maintain confidentiality and exercise sound judgment in a controlled-access environment.

·    Ability to satisfy applicable background screening and facility access requirements.

·    Ability to work assigned shifts, including nights, weekends, holidays, and overtime when required.

·    Previous security operations center, alarm monitoring, dispatch, communications center, or security control room experience.

·    Experience with video surveillance, access control, alarm monitoring, visitor management, or incident-management systems.

·    Experience in card production, manufacturing, financial services, or another regulated or controlled-access environment.

·    Familiarity with PCI security requirements or HSA controls.

·    Post-secondary education or training in security management, criminal justice, emergency management, communications, or a related field.

·    Work is primarily performed at a security monitoring station using multiple displays, communications equipment, and security systems.

·    Extended periods of sitting, screen monitoring, concentration, and telephone or radio communication may be required.

·    The role requires the ability to distinguish and respond to visual and audible alarms and to enter information accurately into security systems and reports.

This position requires compliance with the Payment Card Industry (PCI) security standards. Qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must meet ongoing regulatory requirements. 

·    This position monitors, assesses, communicates, dispatches, coordinates, and documents security activity.

·    This position does not own or manage the PCI compliance program and does not make final PCI risk or compliance decisions.

·    This position is not authorized to physically respond to incidents within an HSA.

·    Any physical response within an HSA must be performed by personnel identified on the approved security responder list or by emergency services in accordance with established procedures.

·    The operator supports responders by maintaining situational awareness, providing available security information, coordinating communications, and documenting the event.

This role may have a specific starting pay within this range.

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

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FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

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All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.