Director, Product Management - Payments

·         Create a long-term vision and roadmap for the product or product set based on customer and business needs.

·         Establish objectives & key results (OKRs) for a 1- to 3-year horizon.

·         Look across a broad set of products to identify alignment, opportunities, and packaging.

·         Collaborate frequently with senior leaders to set strategy.

·         Work with marketing to establish go-to-market strategies.

·         Coordinate multi-disciplinary teams to deliver new capabilities aligned with business goals.

·         Communicate with all key stakeholders to gather input, ensure alignment, and manage large-scale changes across the enterprise.

·         Manage vendor relationships and contract negotiations.

·         Partner with finance to set pricing strategy and profitability targets for products.

·         Reduce investment risk by assessing the feasibility, viability, and desirability of ideas.

·         Drive customer discovery in partnership with the Customer Experience Team (CX).

·         Develop reporting to continuously monitor results and adapt products to market and customer needs.

·         Identify and coordinate the resources needed to execute and deliver.

·         Partner with the Learning & Development Team (L&D) to develop training plans that educate employees and customers.

·         5+ years of expertise in a specific product line or the payments industry.

·         Deep business expertise, with an understanding of all aspects of products, including pricing, business models, competitive landscape, go-to-market strategy, features, technical capabilities, and customer needs.

·         Well-rounded knowledge of how product decisions impact cross-functional teams such as operations, risk, compliance, service, marketing, and sales.

·         Ability to partner with senior business leaders to build and execute strategies.

·         Ability to quantify the impact of innovative ideas, products, and features.

·         Ability to inspire alignment around a multi-year vision.

·         Proven ability to influence business results.

·         Knowledge of the sales process and approach.

·         Ability to digest substantial amounts of information and make influential decisions.

·         Positive attitude, with the knowledge to engage all cross-functional teams in support of your product and platform.

·         Experience engaging with engineering teams to deliver new products and experiences.

·         Understanding of user experience journeys and mapping.

·         Knowledge of compliance, regulatory requirements, technical considerations, the competitive landscape, and associated risks.

·         Well-rounded business savvy.

·         Strong critical-thinking skills.

·         Ability to analyze and interpret data to influence decision-making.

·         Strong research skills.

·         Strong problem-solving skills.

·         Ability to orchestrate the prioritization of complex requirements.

·         Strong listening skills.

·         Strong presentation skills, with the ability to influence across all levels of the organization.

·         Strong work ethic.

·         Passion for working collaboratively with teams.

·         Commitment to continuing education and professional growth.

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

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