Cash Centre Bulk Teller-7

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Overview

Job Description To provide excellent service by processing customers transactions in a quick,

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To provide excellent service by processing customers transactions in a quick, correct and efficient manner according to specified procedures

Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
Identify and escalates potential risks that may lead to increased costs
Prevent wastage and identify process improvements to contain and reduce costs
Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
Meet set turnaround times while ensuring own availability, reliability and accuracy
Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
Execute own work in accordance with the organisational values and code of ethics
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
Identify and escalate risk as normal part of work
Provide timeous reports on operations, performance and audit findings
Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
Create own personal development plan and review plan with team leader or manager
Understand which competencies and skills are required to be mastered to ensure personal development and performance
Keep abreast of learning opportunities, changing products and trends
Contribute to teamwork and inclusivity by working together to achieve team goals
Value individual contributions and respects diversity in the team
Share information and knowledge that benefits the team

11/11/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.