External Sales and Service Advisor OBR(TALENTPOOL-Boom Street ) (Evergreen) (Open)

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OtherService Advisor

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Overview

Job Description To execute defined sales activities within a designated area, meeting set targets and fostering strong client relationships through consistent engagement and service excellence.

Technical Tools

OtherService Advisor

To execute defined sales activities within a designated area, meeting set targets and fostering strong client relationships through consistent engagement and service excellence.

Identify and escalate potential risks which may lead to increased costs Adhere to standards and procedures to reduce costs
Identify process improvements to save costs
Drive and increase an average balance of a specific portfolio of assets Identify and utilize opportunities for net income return growth
Identify and utilize opportunities for liability growth
Achieve the Net Income Return for the Business
Drive an increase in average balance of specific portfolio of liabilities
Contribute to client service delivery culture through adherence to approved organisational service delivery principles
Resolve customer dissatisfaction/complaints by taking ownership of the problem
Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions

04/10/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.