FNB Community Advisor DHA

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Overview

Job Description To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions,

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To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
Conduct themselves in an ethical manner at all times
Adhere to the TCF (Treating Customer fairly) principles in all that you do
Identify and sell/cross sell products aligned to customer needs
Maximize channel optimisation opportunities identified aligned to customer needs
Ensure activities support cost containment and reduction
Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
Fulfilling transactions above the benchmark set and providing an exceptional customer experience

20/10/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.