Foreign Exchange Cash

Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer centric financial solutions.

As part of our FNB Points of Presence (POP) team, the Foreign Exchange Cash Advisor plays a specialised role in delivering efficient, professional, and compliant foreign exchange services to international inbound and outbound travellers. This role focuses on the sales, service, and delivery of International Banking travel products while offering value added solutions that meet customer needs and expectations.

The Foreign Exchange Cash Advisor ensures every customer interaction is seamless, knowledgeable, and compliant with policies, procedures, and regulatory requirements — contributing to an excellent customer experience and sustainable business growth.

Now’s the time to imagine your potential in a specialised advisory role where service excellence and precision matter.

• Deliver efficient and professional foreign exchange cash services to international inbound and outbound travellers
• Address customer needs proactively to meet or exceed service expectations
• Sell and deliver International Banking travel products and services
• Identify cross selling opportunities and generate leads to support business growth
• Offer value added solutions aligned to customer travel and foreign exchange needs
• Manage teller differences and minimise exchange losses in line with policy
• Maintain effective control of foreign notes and traveller’s cheques
• Ensure accurate processing of foreign exchange transactions and reconciliation
• Comply with relevant statutory, legislative, policy, and governance requirements
• Adhere strictly to approved processes and procedures within the foreign exchange environment
• Take ownership of customer queries and resolve them timeously and professionally
• Continuously assess personal performance and seek feedback to drive improvement
• Participate in training and development to maintain technical accuracy and compliance

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields
• 1–3 years of experience in client services support and delivery or a foreign exchange service, or international banking environment

• A specialised customer facing role within the FNB Points of Presence environment
• Exposure to international banking and foreign exchange products and services
• Continuous training to support technical expertise and regulatory compliance
• Opportunities for growth and development within the POP and broader FNB environment

• Customer focused with a passion for delivering exceptional service
• Detail driven and disciplined in cash handling and reconciliation
• Ethical, compliant, and risk aware
• Confident in engaging with international customers from diverse backgrounds
• Proactive, solutions driven, and comfortable in a regulated environment
• Committed to continuous learning and performance improvement