Foreign Exchange Team Leader

Hello Future Foreign Exchange Team Leader

At RMB, we believe exceptional people create their own opportunities by challenging convention and creating sustainable impact. Our proud heritage, strong values, and entrepreneurial culture set us apart, but it is our people who bring our purpose to life every day.

We are looking for a high-performing Foreign Exchange Team Leader to join our team and lead the delivery of exceptional foreign exchange operations, customer service, and operational excellence.

As a Foreign Exchange Team Leader, you will lead and support a team responsible for delivering efficient, accurate, and compliant foreign exchange services. You will play a critical role in driving operational performance, managing risk, developing team capability, and ensuring an outstanding customer experience

• Lead and oversee daily team operations to ensure delivery against service, quality, and performance standards.
• Plan, allocate, and manage workloads to ensure efficient and timely execution of activities.
• Ensure adherence to policies, procedures, governance standards, and regulatory requirements.
• Monitor team performance against key operational metrics and implement improvement initiatives where required.
• Review work outputs to ensure accuracy, consistency, and compliance.
• Coach, mentor, and develop team members to build capability and drive high performance.
• Act as the first point of escalation for operational challenges, customer queries, and service-related issues.
• Identify operational risks, control weaknesses, and process inefficiencies, implementing appropriate corrective actions.
• Prepare and communicate operational reports, performance insights, and management information.
• Maintain accurate records, documentation, and audit trails in line with governance requirements.
• Support the implementation of process improvements, system enhancements, and business initiatives.
• Foster a collaborative, customer-focused, and high-performing team culture.
• Drive operational efficiency and continuous improvement across all foreign exchange activities.
• Monitor and report on daily, weekly, and monthly performance aligned to business and strategic objectives.

• A relevant Degree in Banking, Business, Finance, Commerce, or Operations Management.

• 3 to 5 years' experience within a banking, foreign exchange, or operational environment.

• Demonstrated experience leading, coaching, or supervising a team.

• Experience managing operational processes, controls, and performance delivery.

• Foreign exchange products, services, and transaction processes.
• Operational management and workflow coordination.
• Exchange Control Regulations and Anti-Money Laundering (AML) requirements.
• Governance, risk, and compliance management.
• Performance measurement, reporting, and operational metrics.
• Customer service and stakeholder management principles.

• Team Leadership and Performance Management

• Foreign Exchange Operations Management

• Workload Planning and Resource Coordination

• Risk and Control Management

• Quality Assurance and Data Accuracy

• Stakeholder Engagement and Query Resolution

• Reporting, Analysis, and Performance Monitoring

• Process Improvement and Operational Excellence

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• Opportunities to collaborate with talented professionals across the organisation.
• Exposure to a dynamic and innovative banking environment.
• Meaningful work that creates lasting impact.
• Continuous learning, development, and leadership growth opportunities.
• The opportunity to shape and improve operational excellence within the foreign exchange environment.

• Always Doing the Right Thing – Act with integrity, accountability, and transparency.
• Curious – Continuously seek new insights and better ways of working.
• Deeply Invested – Take ownership and inspire others to deliver their best.
• Valuing Differences – Foster inclusion, respect, and collaboration.
• Building Trust, Not Territory – Share knowledge and work together to achieve common goals.
• Courageous – Challenge the status quo and confidently contribute new ideas.

If you are passionate about leadership, operational excellence, and delivering exceptional client service, we'd love to hear from you.

All appointments will be made in accordance with FirstRand Namibia's Employment Equity Plan. FirstRand Namibia actively supports the recruitment, development, and advancement of people with disabilities. Candidates are encouraged to voluntarily disclose a disability should they require reasonable accommodation during the recruitment process.