KYC Consultant - 12-Month Contract

• Receive and resolve queries via email or telephonically.
• Identify source of queries and investigate reason for query/dispute.
• Provide relevant feedback/solutions timeously.
• Look for opportunities to refine processes and improve workflows across the team. This includes the investigation of disputes or discrepancies.

• Identity and verify client’s KYC information.
• Verify whether entities have been reviewed according to internal policies/standards.
• Provide support to ensure that the client request/query is understood and that the correct documentation or details are selected.
• Proactively engage clients for KYC purposes before due date.
• Ensure deadlines are met according to Service Level Agreements.
• Ensure that client information is verified and documentation pre-populated before forwarding to the client. This includes ensuring that there are quality checks in place to vet documentation for correctness and secure the relevant approvals.

• Align with the overall business strategy of KYC Operations and Client Groups.
• Participate in strategic planning and periodic updates of relevant internal policies.
• Identify and mitigate operational risks.

• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, influence and negotiate to achieve mutually beneficial outcomes.
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholder requirements are delivered.
• Work with Client Groups and Business Units to streamline the gathering of KYC review information and regulatory documentation from clients.
• Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts.
• Act speedily to resolve problems, queries and complaints.

• Continuously develop skills and knowledge.
• Seek feedback and identify areas for improvement.
• Motivated to ensure the highest standards of quality and productivity are consistently maintained.

In essence, this role requires a highly organized and analytical individual with a strong understanding of KYC regulations, laws and guidelines. Excellent communication, collaboration and problem-solving skills. They must be able to work independently and as part of a team and have the ability to adapt to changing regulatory requirements and industry trends.

• Understand regulatory requirements, especially with relation to Anti-Money Laundering/Know-Your-Customer frameworks, policies and procedures.
• Excellent analytical, problem solving, and time management skills.
• Strong Excel and other relevant business software skills.
• Experience in a compliance, AML / KYC client-oriented position.
• Honours Degree or postgraduate qualification in Law, Compliance or related field.
• Minimum 3 years’ experience in a CIB environment.

• Opportunities to network and collaborate
• Challenging work
• Opportunities to innovate

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Love putting our clients at the forefront of what you do

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