Product and Support Operations Manager

Hello Future Claims Manager,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

• Support the development and execution of tactical strategies for the life medical claim’s function, ensuring alignment with business and operational objectives.
• Drive process improvements and operational efficiencies within the claims area to achieve business goals and enhance the customer experience.
• Ensure full compliance with company policies, governance standards, and regulatory requirements across all claims activities.
• Maintain up-to-date expertise on relevant legislation, industry best practices, and internal compliance protocols.
• Build and manage effective working relationships with a range of internal and external stakeholders, various Product Houses and Sales Teams.
• Deliver efficient administrative services through proactive planning, accurate reporting, and timely updates of all claims-related information.
• Oversee daily workflow by prioritizing and assigning tasks to claims assessors and administrators, ensuring objectives, targets, and service standards are consistently met.
• Contribute to product development by transforming insights and ideas into improved products, processes, and services.
• Prepare complex cases and business processes for review and approval by internal governance forums.
• Lead training and development initiatives for staff and stakeholders, focusing on claims processes, best practices, and compliance requirements.
• Continuously seek opportunities to elevate customer experience and optimize operational processes

• Qualifications: Medical Degree or Equivalent bachelor's degree or Professional Qualifications
• Years of experience: Management Level with more than 5 years’ experience in middle management
• Extensive experience in Group Risk, Employee Benefits and Retail Business
• Credit Life
• Life Insurance experience will be essential

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.
• Detail-oriented
• Proactive and accountable
• Calm under pressure 
• Collaborative mindset
• Flexible and adaptable in a dynamic work environment

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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