Senior Travel Consultant

Hello Future Senior Travel Consultant

· Meet and exceed client travel requirements through exceptional service, building and maintaining strong client relationships and delivering, premium personalised customer service.

· Provide seamless support in collaboration with the Afterhours operations team.

· Manage end-to-end travel arrangements, including quoting, providing up to date travel advice, managing complex itineraries, packages, changes, and queue management.

· Process payments, discounts, refunds, and amendments accurately.

· Manage and resolve client complaints in collaboration with management, ensuring timely and effective resolution.

· Identify and maximise sales opportunities.

· Achieve monthly KPIs and individual targets as set by business & management.

· Input and drive eBucks Travel’s VP and understand Bank’s ecosystem.

· Proactively manage travel disruptions (flight cancellations, schedule changes) with immediate, creative problem-solving and communication.

· National Diploma in Travel or equivalent qualification (essential)

· Valid GDS-specific certification is required.

· Fully bilingual

o English (Read, Write, Speak – essential)

o Afrikaans (Read, Write, Speak – advantageous)

· Minimum 10 years’ experience as a Travel Consultant within the travel industry

· Minimum 10 years’ GDS experience, with strong command of Galileo and/or Amadeus

o Valid GDS-specific certification is required.

· Proven experience in:

o Leisure and corporate travel

o Travel concierge or similar high-touch service models.

o VIP or Ultra High Net Worth clientele (strong advantage)

· Strong ability to manage:

o Emergency bookings

o Complex, multi-sector itineraries.

o Last-minute changes, reissues, refunds, and cancellations

· Strong sales and consultative skills, with the ability to:

o Recommend and cross-sell relevant travel products and services.

o Maximise revenue opportunities while prioritising client needs.

· Excellent organisational and time-management skills

· Impeccable attention to detail

· Strong decision-making ability under pressure.

· Proficiency in:

o MS Word, Excel, Outlook

o Travel-related booking and payment platforms.

· Highly resilient and composed under pressure.

· Innovative and solutions-driven.

· Discrete, trustworthy, and sensitive to client confidentiality

· Strong destination, product, airline, and industry knowledge

· Operate effectively both within a team environment and autonomously.

Operating Hours & Work Location

· Monday – Friday: 08h00 – 17h00

· Saturday: 09h00 - 12h00

Note:

· Shifts are rotational and may vary based on operational requirements.

· Total working hours will not exceed 176 hours within a 4-week cycle.

· The shifts outlined above are not limited to those specified and may be subject to change in accordance with business requirements.

· Ability to work afterhours emergency shifts (when required)

Location

FNB Bank City Simmonds Street Johannesburg