Trade Support Specialist (Fx e-Trading)

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Overview

Job Description The purpose of the role is as follows:Provide dedicated L2 production support across the FX eTrading stack. Support front-office users, monitor pricing and trade flows,

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The purpose of the role is as follows:

Provide dedicated L2 production support across the FX eTrading stack. Support front-office users, monitor pricing and trade flows, investigate incidents across integrated systems, and reduce Level 3 operational support demand on the FX eTrading team.

Responsibilities

~1 min read

Provide real-time L1/L2 technical and functional support for FX eTrading platforms and users

Act as a primary support point for the wider connected FX stack

Investigate pricing, execution, booking, trade-flow, credit-limit, connectivity and market-data issues

Own incidents through diagnosis, restoration, escalation and closure, engaging Level 3 teams and vendors when required

Provide clear incident and service communications to trading, eClient Services and technology stakeholders

Proactively monitor platform health, pricing, trade processing, interfaces, FIX connectivity and downstream flows
Trace issues across all FX products including integrations and market-data contributors
Perform log analysis, transaction tracing and validation of pricing and trade data
Identify recurring failures and improve monitoring, alerting, documentation and operational controls

Support user access, entitlements, client and instrument mappings, currency-pair configuration and approved operational changes

Support daily checks, credit and limit issues, client enablement and production queries

Maintain runbooks, support procedures, known-error information and escalation paths

Support FX platform releases, upgrades, configuration changes, testing, implementation and post-release validation

Participate in UAT, production readiness, hypercare and defect validation for new FX capabilities

Support disaster recovery and resilience testing across FX stack and key FX dependencies

Coordinate with network, infrastructure, database, cybersecurity and vendor teams across multi-layer incidents and changes

Work closely with the FX eTrading Technology team, trading desks, eClient Services and vendors to improve service quality

Reduce repeat incidents through root cause analysis, permanent fixes, automation and improved observability

Build FX platform knowledge within the wider support function and reduce dependency on Level 3 resources

Support migration and stabilisation of new FX capabilities as the platform stack evolves

Requirements

~1 min read

Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance or related field
3-5 years' application or production-support experience, preferably within FX, electronic trading or financial-markets technology
Experience supporting business-critical applications in a front-office or time-sensitive environment
Experience with incident, problem, change and release management across technical teams and vendors

FX products: Spot, Forwards, Swaps and NDFs
FX trade lifecycle, pricing, execution and post-trade flows
SmartTrade or comparable FX eTrading support
FIX protocol and eTrading connectivity
Linux/Unix, SQL, networking and log analysis
Monitoring, alerting, scripting and automation• Market-data and integration troubleshooting
Operational risk, change control and DR

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26/10/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.