Trading Systems Specialist (Enablement)

• Is aware of emerging technologies and remains abreast of industry/ technology concepts and ideas which could impact on their area of accountability
• Remaining technologically savvy with all platforms in the teams’ portfolio of applications
• Create a repository of internal learnings and external knowledge materials which could benefit the execution of work within the team.
• Continuously look at improving service delivery through proactive monitoring and alerting

• Understand the release
• Prepare test scenarios to test the release
• Execute the test cases
• Hold triage sessions with vendors and stakeholders

• Apply experiential knowledge to trouble-shoot and resolve instances where service levels do not meet the agreed requirements
• Responsible for software quality assurance

• Compile and Enhance user training material and business readiness assessments

• Maintain security administration processes and ensure that all requests for support are dealt with according to agreed procedures

• Incident Ownership – Owns incident until resolved
• Prioritise and diagnose incidents within the relevant areas according to agreed procedures
• Investigate causes of incidents and seek resolution within diverse but standardised precedents and procedures by applying operational knowledge and learnings
• Escalate unresolved or complex incidents to the appropriate level
• Document and close resolved incidents according to the agreed procedures and tools
• Communicate the resolution actions and outcomes to the relevant business stakeholder

• Ability to scope, plan, execute and close tasks which include defect management, upgrades/enhancements and projects effectively
• Facilitate one-on-one or group workshops to elicit, analyse, communicate and validate requirements
• Ensure the consistent and accurate documenting of requirements

• Anticipates, recognises, and meets the needs of internal and external clients / stakeholders (however these are defined in the role), taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships
• Act speedily to resolve problems, queries and complaints
• Initiate meetings with key stakeholders to track progress, manage expectations, and ensure stakeholder requirements are delivered
• Provide effective feedback to stakeholders - both written and verbal communication
• Own the outage management process by running the event with vendors and stakeholders
• Demonstrate the capacity to put people at ease and build sound relationships based on mutual trust and openness

• Diploma, IT, Degree, Business Intelligence or related qualification

• Exposure to AI and implementation of AI related projects
• 2-5 years’ experience in Trading Systems across all asset classes
• Experience in API’s and FICS Protocol basics
• Experience in monitoring and alerting tools
• Experience in scheduling tools
• Experience with databased and networking protocols basics
• Experience in SQL

• Relevant applications and process knowledge
• Understanding of SDLC
• Basic understanding of backups

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