Product Quality Complaints

For Quality Complaints services in the Operations & Transformation area.

WHAT MAKES YOU A FIT: 

The Technical Part:

• Bachelor’s degree in Quality or Engineering with four (4) years of directly related experience in the Pharmaceutical industry.
• Language: Fluent in English
• Project Management skills.
• Shift: Administrative, as needed by the business.
• Experience in:
  • Project Management, Root Cause Analysis, CAPAs determination.
  • Quality mindset and deep compliance knowledge.
  • Proficient in Microsoft Office programs (Excel, Outlook), and use of Teams.

AS A PIECE OF FITS, YOU WILL: (The day-to-day on the job)

• Keep the complaints database updated as soon as factual information is available, and summarize closed investigations into the database accurately.
• Ensure complaint-related investigations are concise, clear, and science-based by reviewing and approving such investigations.
• Follow up on corrective actions derived from investigations through completion.
• On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible for conducting and documenting the investigation.
• Possess excellent writing skills that include closing the gap between a highly technical investigation and a simple and concise document that can be understood by non-technical reviewers.
• Communication and escalation of complaints, site representation on the product complaint network, and generation and issuance of closure letters to patients and business partners.

WHO WE ARE:

We are a Service Provider company different from the rest. We pride ourselves in how we treat the most important piece of our company's puzzle: you! We integrate Engineering, Construction, Maintenance, Utilities and Specialized Technical services across the Island (and in the US as well!). Our company is flexible, family-oriented and focused on our resources' well-being, while providing our Pharmaceutical, Medical Device and Manufacturing industry clients with top-notch quality talent. We're FITS! 

Are you the Next Piece?