Service Drive Acquisition Manager

Description

Previous customer service experience is preferred. Candidates with experience in hospitality, call centers, telemarketing, customer service, mortgage, financial services, or insurance are highly encouraged to apply. Successful applicants will present a professional appearance and bring high energy, a positive attitude, and strong communication skills.

• Experience in automotive sales, service, or customer relations preferred
• Strong interpersonal and communication skills with a customer-first mindset
• Ability to identify sales opportunities and present effective solutions
• Self-motivated and results-driven; comfortable in a fast-paced environment
• Proficiency with CRM systems or dealership software is a plus
• Valid driver’s license required
  

• Greet and engage customers in the service drive to build rapport and trust
• Educate customers on upgrade, trade-in, and acquisition opportunities

• Identify customers with high-value trade-ins or expiring warranties
• Present upgrade programs, lease-end options, and current promotions
• Partner with the sales team to transition interested customers smoothly into the sales process
  

• Collaborate with service advisors and technicians to identify vehicle and customer opportunities
• Maintain clear communication between departments to enhance the customer experience
  

• Track interactions, opportunities, and conversion outcomes
• Report acquisition metrics and improvement insights to management
• Ensure compliance with dealership policies and customer satisfaction standards
  

Fitzgerald Auto Mall is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national