Social Media Executive - Nightlife

Your Journey Starts Here. This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse. At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond. The Opportunity A Platform for Those Who Deliver. Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact. Roles and Responsibilities You Take Ownership. You Deliver With Precision. You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output. Thorough knowledge, familiarity and interest in social media. Previous experience creating content for TikTok and YouTube is a plus. A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring that every aspect of the operation is Curated to Perfection. Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. Next-Level Organisational and Time-Management skills, effectively leading and inspiring the FIVE Tribe to New Heights. Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. Computer literacy, with a mastery of Microsoft Word, Excel, PowerPoint, Outlook and all Social Media Platforms. Fluent in both verbal and written English (Additional languages are a plus). Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel. A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit. Creates, Curates, and Manages Content across various Social Media platforms including but not limited to Facebook, Instagram, X, TikTok, LinkedIn and YouTube. Elevates FIVE’s online reputation by Addressing Guest Concerns to ensure ‘FIVE-Styled’ customer service. Oversees and Actively Engages with FIVE’s online community, Responding to Comments, Questions, and Reviews, elevating FIVE’s Community Management to new heights. Crafts Insta-Worthy Copy that communicates the ‘Vibe at FIVE.’ Produces Sensational Content that highlights FIVE’s award-winning dining and nightlife offerings and promotions, while maintaining FIVE’s Signature Tone of Voice. Acts as the Brand Guardian, ensuring that Written Content and Comments maintain a Consistent Tone, Style, and Messaging, across all platforms. Manages and Follows a regular Posting Schedule, ensuring consistency and reliability. Reviews Content with attention to detail, assuring Accuracy, Correct Grammar, and Style, ensuring high-quality and error-free material. Tracks and Analyses key Social Media Metrics to assess the performance of Campaigns and Content. Prepares and Distributes insightful and thorough Social Media Performance and Analysis reports. Captures Video Content during Photoshoots, Events and Activations for FIVE’s social media stories. Monitors and Manages online review platforms, responding appropriately and promptly to comments. Builds and Fosters an Engaged Online Community, to maintain FIVE’s competitive digital edge. Conducts Research on Industry Trends, Competitor Strategies, and Emerging Digital Marketing Technologies, demonstrating a strong commitment to maintaining industry-leading standards. Works with other ‘FIVERs’ to Develop and Execute new event concepts. What Success Looks Like Be Part of an Organisation That Recognises Delivery and Rewards Growth. You'll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory. You Connect You recognise how your work affects the wider team, the guest, and the business, and you act accordingly. You Represent the Brand In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand. You Own It You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight. You Deliver Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results. You Grow You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve. Ready to Join the Tribe? If You Want to Play at the Highest Level, We’d Like to Hear from You. If you're inspired by high-performance environments, energised by possibility, and driven to deliver work that truly stands out - write to us with your CV and a brief introduction to the contact below. Apply: https://careers.fivehotelsandresorts.com/jobs/Careers