Customer Services Advisor

Would you like to join us on a mission to tackle the housing crisis in the East of England?

Here at Bromford Flagship Livewest, we're a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Customer Driven, Ambitious, All In and delivering top-notch customer service.

We’re currently recruiting for a number of full-time Customer Service Advisors with a variety of shift patterns.

Week 1: 8:00am to 4:30pm (1 hour lunch break)

Week 2: 8:30am to 5:00pm (1 hour lunch break)

Week 3: 9:30am to 6:00pm (1 hour lunch break)

(1 shift per week will be 30 mins shorter to total 37 hours)

These roles are ideal for individuals looking for structured hours within a supportive and dynamic team environment.

As a Customer Service Advisor, you’ll deliver compassionate, accurate, and timely support across phone, email, and live chat. You’ll handle a wide range of queries often related to housing, repairs, and sensitive personal circumstances with empathy and professionalism. You’ll take ownership of each interaction, listen actively, and provide clear resolutions, helping build trust and confidence in our services.

Please see the attached The Customer Services Advisor The Part I Play Statement, for further information on the role and its responsibilities.

Applications are welcomed for the role of Customer Service Advisor from people with experience working in a customer service role, ideally in a contact centre or similar environment.

Closing Date: 6th July 2026 (midnight)

Interview Date: TBC

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

About Us
Flagship is part of Bromford Flagship Livewest. We create communities where people can put down roots, feel secure, and thrive. We let and maintain over 80,000 homes across east, central and south west England, and plan to deliver 2,000 new homes each year for the next 30 years. Joining our teams means embarking on a career where you are part of something bigger, where work matters, and where individuals are valued and developed.