Housing Officer

Could you be the person who helps customers sustain their tenancy and thrive in their home? Do you enjoy building trusted relationships and providing practical support when people need it most? Can you confidently manage a varied caseload, balancing customer service with tenancy management responsibilities?

At Flagship Housing, we're committed to making renting a home as simple as possible for our customers. As a Housing Officer, you'll play a vital role in delivering proactive tenancy management, supporting customers to sustain their tenancies, and helping us create positive outcomes for individuals and communities.

This is an opportunity to make a genuine difference every day, working closely with customers to understand their circumstances, provide support, and resolve housing-related issues with empathy and professionalism.

As a Housing Officer, you'll manage a portfolio of tenancy cases and work collaboratively with customers and colleagues to deliver excellent housing services. Your responsibilities will include:

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  providing proactive tenancy management and support to customers.

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  building strong relationships with tenants and helping them sustain their tenancy.

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  identifying customer needs and connecting them with appropriate support services.

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  managing cases involving safeguarding concerns, hoarding, property condition issues and customer wellbeing.

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  supporting customers experiencing complex circumstances, including those requiring additional support.

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  investigating and managing tenancy breaches and potential tenancy fraud cases.

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  ensuring services are delivered in line with housing legislation, policies and regulatory requirements.

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  working closely with your Housing Manager and internal teams to deliver a customer-focused service.

We're seeking someone who combines compassion with resilience and has a genuine commitment to delivering excellent customer service.

• exceptional communication skills and the ability to explain complex or challenging information clearly and sensitively.

• strong listening skills and a customer-first approach.

• the ability to build trust, influence positively and work collaboratively with a wide range of people.

• excellent organisational skills with the ability to prioritise and manage a varied caseload.

• sound judgement and the confidence to make decisions in challenging situations.

• GCSE-level education (or equivalent).

• A full UK driving licence.

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Flagship Housing is part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040. Join us to help create communities where people can put down roots, feel secure, and thrive.