Rent Advisor - Fixed Term to 31.03.2027

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Quick Summary

Key Responsibilities

proactively contact customers who have missed rent payments or are at risk of falling into arrears. support customers to understand their financial position and develop realistic,

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Do you enjoy helping people find practical solutions to financial challenges? Are you confident having supportive but sometimes difficult conversations over the phone and in person? Do you want to make a real difference by helping people sustain their homes and improve their financial wellbeing?

At Flagship Housing, we're committed to making it as easy as possible for people to rent and enjoy their homes. As a Rent Advisor, you'll play a vital role in supporting customers to manage their rent accounts, reduce debt, and maintain sustainable tenancies.

We have two fantastic opportunities on a fixed term basis to join the team. We looking for people who enjoy problem-solving, building relationships, and helping people achieve positive outcomes. You'll work closely with customers, colleagues, and external agencies to provide practical support and guidance, helping customers overcome financial challenges before they become long-term issues.

Location: Dereham

Hours: Full Time - 37 hpw - Monday to Friday

Contract - Fixed Term to 31/03/2027

Responsibilities

~1 min read

As a Rent Advisor, you'll:

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proactively contact customers who have missed rent payments or are at risk of falling into arrears.
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support customers to understand their financial position and develop realistic, sustainable payment plans.
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complete income and expenditure assessments and provide practical financial guidance.
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offer advice on welfare benefits and assist with applications where appropriate.
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signpost customers to specialist support agencies and services.
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manage cases effectively, maintaining regular contact and ensuring positive outcomes.
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keep accurate records of customer interactions and agreed actions.
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work collaboratively with colleagues across housing, repairs, neighbourhoods and other teams to resolve issues impacting customers' ability to pay rent.
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contribute to Flagship's vision of making housing simple while ensuring compliance with relevant legislation, policies and procedures.

Flagship Housing is part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040. Join us to help create communities where people can put down roots, feel secure, and thrive.

We're interested in people who are:

passionate about delivering excellent customer service.
strong communicators with great listening, literacy and numeracy skills.
calm and resilient when handling challenging or sensitive conversations.
proactive and organised, with the ability to manage a varied workload and prioritise effectively.
comfortable using data and information to understand demand and make informed decisions.
experienced in a customer-facing role, either over the telephone or face-to-face.
ideally experienced in debt recovery, income collection, financial support, or a similar environment.