Tenant Engagement Officer (Retrofit)

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Quick Summary

Key Responsibilities

act as the primary point of contact for customers throughout retrofit projects, ensuring a positive customer journey. provide clear, timely,

Requirements Summary

make a tangible difference to customers by helping them benefit from warmer, more energy-efficient homes. build expertise in retrofit delivery, customer engagement, and energy efficiency programmes.

Technical Tools

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Do you enjoy making a real difference to customers' lives through excellent communication and support?
Are you confident building positive relationships with customers, contractors, and colleagues while managing multiple priorities in a fast-paced environment?
Do you have a passion for delivering outstanding customer service and helping people navigate change with empathy and professionalism?

Here at Bromford Flagship LiveWest, we're looking for a proactive and customer-focused Tenant Engagement Officer (Retrofit) to support customers throughout their retrofit journey. Working closely with project teams, contractors, and installers, you'll play a vital role in ensuring customers are informed, supported, and engaged before, during, and after energy efficiency improvements are completed in their homes.

Responsibilities

~1 min read

To apply, please click "Apply Online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement outlining why you're the right person for the role.

Closing Date: Monday 26th October
Interview Date: Thursday 5th and Friday 6th November

About Us
Flagship is part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.