Cash Management Specialist

Position Title

Location

Job Summary

Job Responsibilities:

Implement cash management services based on thorough review of client documentation and onboarding requirements.

• Partner with the sales team to deliver white-glove service and support via phone and email.
• Serve as a primary point of contact for client inquiries related to cash management services.
• Coordinate with internal teams to resolve client issues and ensure timely follow-up.
• Maintain detailed records of client interactions and service implementations.
• Increase various limits (wire, ACH, Mobile) as requested by the client.
• Provide dedicated technical, operational, and product support to all Corporate, Commercial, Small Business, and Private Banking clients utilizing TM Services.
• Work closely with assigned Sales Officers to deliver exceptional "white glove" treatment.
• Perform quality control (QC) reviews on client-submitted documentation to ensure accuracy and compliance.
• Monitor and review fraud alerts related to bill payment activity.
• Investigate suspicious transactions and escalate potential threats according to internal protocols.
• Collaborate with fraud prevention teams to enhance monitoring strategies and client protection.
• Ensure all transactions are accurately processed and posted before daily cutoffs.
• Identify and resolve discrepancies in a timely manner to maintain transaction integrity.
• Support ad hoc initiatives, reporting, or process improvements as assigned.
• Participate in team meetings, training sessions, and cross-functional collaboration efforts.
• Uses independent judgement and discretion to make decisions.
• Analyzes and resolves problems.

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 3+ years of experience in banking, treasury services, or cash management.
• Strong understanding of wire and ACH processes, fraud prevention, and client onboarding.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and banking platforms.
• Strong knowledge of treasury management products and treasury management services experience (i.e. Remote Deposit Capture, Positive Pay, ACH/Wires, on-line banking, Cash Vault, Lockbox and bill pay products).

• Understanding of FIS, Fiserv, and/or Corporate Connect.
• Treasury Management Payment and Services experience.
• Familiarity with Bank operational policies and procedures.

• Operational Accuracy & Attention to Detail.
• Client-centric communication.
• Risk and Fraud Awareness.
• Collaborative nature working with both internal and external clients.
• Experience delivering results in a deadline driven environment that requires accuracy, flexibility and multitasking.
• Proven service orientation and excellent customer service skills.
• Outstanding verbal, written and interpersonal communication skills.
• Strong analytical and problem-solving skills with attention to detail.
• Effective organizational and time management skills.
• Ability to work independently or collaboratively and manage multiple priorities in a fast-paced environment.
• Ability to solve practical and complex problems.
• Strong organizational, time management and listening skills.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): No unusual physical exertion is involved.

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

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