Commercial Loan Operations Collections Associate

Position Title

Location

Job Summary

Job Responsibilities:

• Support the servicing and administration of distressed, defaulted, or non-performing commercial loans
• Coordinate with Special Assets, Credit Risk, and Legal teams to ensure accurate and timely system updates for workout loans
• Process modifications, forbearance agreements, extensions, restructures, and other non-standard loan actions in the servicing system
• Review and interpret workout or legal documentation to ensure proper loan setup and compliance with terms
• Track and monitor key loan milestones such as maturity dates, covenant breaches, and forbearance expirations
• Generate and distribute reporting on delinquent loans, watchlist status, charge-offs, and recoveries
• Maintain accurate and organized loan records and documentation related to problem loan resolutions
• Assist with collateral monitoring, foreclosure actions, and asset disposition tracking where applicable
• Ensure proper application of payments, accruals, and system coding for defaulted or impaired loans
• Collaborate with internal departments to support timely and accurate loan resolution efforts

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

• Education level required: HS Diploma, GED or Foreign Equivalent
• Minimum experience required: 2+ Years experience in a large commercial bank or related financial institution.

• Education level preferred: Undergraduate Degree (4 years or equivalent) (Business, Finance, Accounting, or related field)
• Basic understanding of Commercial Loan Servicing. Including knowledge of CRE, C&I, construction, or SBA loan products and familiarity with core loan servicing systems (e.g. ACBS, AFSVision, nCino, etc.)
• Ability to review and interpret loan documents and translate terms into accurate system entries.

• Basic understanding of loan documentation and servicing systems
• Proficient in Microsoft Excel and Word.
• Excellent organizational, analytical, and communication skills.
• Strong interpersonal and communication skills, with a team-first mindset.

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range