Customer Care Representative

United States·Madisonmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Respond promptly to customers by phone, email, and chat Build positive, trusted relationships with your assigned customers Investigate and resolve questions, problems, and concerns,

Requirements Summary

You’ll be the friendly, knowledgeable v

Technical Tools

Customer Support SpecialistCustomer

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

About the Role

~1 min read

Respond promptly to customers by phone, email, and chat
Build positive, trusted relationships with your assigned customers
Investigate and resolve questions, problems, and concerns, working with teammates to find the best outcome for the customer and the company
Use our systems to validate data and check quality every day, so customers stay compliant
Keep learning regulations and internal procedures so your guidance is accurate
Protect customer privacy by handling personal information according to our policies
Share what you learn, and contribute to a positive team across departments
Keep a consistent schedule so customers and teammates can count on you

Customer service experience. One year is preferred, and equivalent experience counts, whether from retail, restaurants, hospitality, healthcare, or a call center
High school diploma or equivalent
Clear, friendly written and verbal communication
Good judgment, and the confidence to make decisions on your own
Comfort juggling several tasks and working with a variety of personalities
Working knowledge of Microsoft Office, especially Outlook, Word, and Excel
Curiosity and a willingness to learn new systems, changing regulations, and shifting priorities
Comfort working at a computer for most of the day

Bonus, but not required: experience in trucking, transportation, compliance, or tolling.

Where you’ll work:
This is an in-office role at our Madison, Wisconsin location. It is not a remote position. Typical schedule is Monday-Friday, 8am-5pm.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.