IT Support Technician

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a new IT Support Technician located in Dundalk, Ireland. You’ll be surrounded by smart, highly capable people in a collaborative environment that encourages the sharing of knowledge and experience. You’ll be passionate, have excellent communication & people skills and a desire to find the right technical solution.

The environment is primarily Microsoft Windows; Windows 10, Windows Servers, Active Directory, Office 365 and General Windows Desktop Software’s

• You will be providing hands on support across both our facilities, with technical tasks ranging from full PC installations, configuration, maintenance, troubleshooting, and repairing of computer hardware, software, wireless, network printers, related peripherals, mobile devices, videoconference equipment, etc.
• You will be involved in IT desk and office moves as needed.
• On-boarding and off-boarding employees.
• Deal with server-based changes /issues when needed.
• Maintain in depth and comprehensible support documentation.
• Maintain your own tickets for IT related tasks.
• Complete a daily schedule to ensure the enterprise systems are not only working as required but remain a secure and safe environment.
• Backups
• Asset management
• Anti-Virus
• Critical patches
• Deal with server-based changes /issues when needed.
• Maintain in depth and comprehensible support documentation.
• You will be able to respond to security threats in the environment and assist with any remediation.

• You will be able to respond to security threats in the environment and assist with any remediation.
• Excellent communication and people skills across the spectrum of remote staff, on site staff to Board Executives.
• Ability to work effectively, demonstrating strong diagnostic and problem-solving skills within a fast-paced and changing environment.
• Ability to manage your time effectively while coping with many different projects at the same time.
• You will have an understanding and be able to manage software licensing.
• Strong knowledge of Microsoft operating systems including an understanding of Windows server.
• Good knowledge of TCP/IP to assist in resolving network related issues.
• Understanding of PC hardware set-up and domain configuration.
• Knowledge of Active Directory
• Knowledge of backup systems
• Knowledge of virtual environments
• Flexible attitude towards working hours as out of hours work will be required for major platform changes/ updates.
• A full, clean driving license as commuting between sites is required.
• Formal IT qualification

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
• Opportunities to learn new skills in a fast-paced industry;
• A competitive salary and benefits package that includes:
  • A merit-based annual pay review
  • Enhanced annual leave
  • Employee recognition scheme and long service awards
  • Referral bonus
  • Volunteer days
  • Group Life Insurance, including a death-in-service payment and access to a virtual GP service 24/7 365 days a year
  • Company Pension Scheme
  • Sick pay scheme
  • Cycle to Work scheme
  • Enhanced maternity/paternity leave

• Travel opportunities (role dependent);
• Flexible/Remote/Hybrid Work based on your Job Function;
• Support your well-being by access to:
  • Employee Assistance Programme through VHI offering free access to qualified counselors and expert advice.
  • VHI Private Health Insurance
  • On-site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.).