Fliff2mo ago

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Promotions Strategy Manager

United States·AustinRemoteFull timemid

OtherStrategy Manager

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Quick Summary

Overview

Fliff is the arena for high-upside play.

Technical Tools

OtherStrategy Manager

Fliff is the arena for high-upside play. We are dismantling the paywalls of legacy sportsbooks and reimagining the economics of social games to pioneer the next generation of rewards-driven entertainment spanning sports, casino, predictions, collectibles, and beyond.

Powered by a frictionless freemium architecture, Fliff democratizes access and gives millions of players nationwide a real stake, real thrill, and real upside. By combining authentic competitive drive with instant rewards and interactive games, we are turning passive sports fans and casual gamers into active, empowered participants – unlocking the player in everyone.

As Fliff continues to expand across sportsbook, daily fantasy sports, social gaming, and future gaming experiences, promotions remain one of the most powerful tools for influencing customer behavior, driving engagement, and creating differentiated player experiences.

We’re looking for a Promotions Strategy Manager who understands how incentives influence customer behavior and can help shape the future of promotional strategy at Fliff.

The Promotions Strategy Manager will help determine what offers Fliff runs, who receives them, how success is measured, and how promotional spend can be optimized to drive customer engagement and long-term value.

This role sits at the intersection of promotional strategy, customer behavior, analytics, competitive intelligence, and operational execution. You will partner closely with Lifecycle Marketing, Product, Analytics, Finance, Compliance, and VIP teams to develop and optimize promotional programs that support business growth while maintaining sustainable economics.

This role reports to the Senior Director of Lifecycle Marketing.

Design customer incentive strategies that support acquisition, engagement, retention, reactivation, loyalty, and monetization objectives

Develop promotional concepts, offer structures, and qualification criteria across customer segments

Recommend promotional investments based on customer behavior, business objectives, and market trends

Identify opportunities for cross-product promotions and new incentive strategies

Evaluate promotional performance and return on investment across offer types and customer segments

Analyze redemption behavior, promotional costs, customer response, and offer effectiveness

Support promotional forecasting, budgeting, and cost management efforts

Measure incrementality and identify opportunities to improve promotional efficiency

Help establish best practices around promotional testing and optimization

Maintain a constant pulse on promotional activity across sportsbook, fantasy sports, social gaming, social casino, and adjacent industries

Track competitor acquisition offers, retention programs, loyalty initiatives, VIP incentives, and event-based promotions

Identify emerging trends, opportunities, and risks within the promotional landscape

Bring new promotional concepts, mechanics, and customer engagement ideas to the business on a regular basis

Own Fliff’s promotional calendar and promotional portfolio across products and customer segments

Coordinate promotional scheduling across customer segments, business objectives, sporting events, product launches, and enterprise initiatives

Manage promotional inventory and offer prioritization across identified segments

Partner with Lifecycle Marketing, VIP, Social and Product teams to ensure successful deployment of promotional initiatives

Design and execute structured testing plans for promotional initiatives in coordination with Analytics

Evaluate offer mechanics, incentive values, timing, targeting, and promotional frequency

Partner with Analytics teams to measure outcomes and identify optimization opportunities

Establish repeatable processes that improve promotional performance over time

Build a strong understanding of Fliff’s promotional performance and customer behavior

Establish a consistent competitive intelligence process

Improve promotional efficiency and effectiveness across key customer segments

Develop scalable promotional planning and governance practices

Become a trusted resource for promotional strategy, incentive design, and competitive promotion trends

Requirements

~1 min read

5+ years of experience in promotions, loyalty, CRM, retention marketing, gaming operations, commercial strategy, or related disciplines

Experience within sportsbook, fantasy sports, social gaming, social casino, mobile gaming, loyalty programs, or adjacent industries

Strong understanding of promotional mechanics, customer incentives, and offer design

Experience evaluating campaign performance and customer behavior

Strong analytical and quantitative problem-solving skills

Experience working cross-functionally with Marketing, Analytics, Product, and Finance teams

Comfortable operating in a fast-paced, startup environment with a hands-on approach

Experience working with promotional economics, customer segmentation, and incentive optimization

SQL proficiency and experience with tools such as Tableau, Looker, Amplitude, Mixpanel, or similar analytics platforms

Experience with CRM and marketing automation platforms such as Braze, Optimove, Salesforce Marketing Cloud, or similar tools

Experience operating within regulated industries

Working knowledge of recommendation systems, offer optimization frameworks, and next-best-action decisioning models

Familiarity with machine learning approaches such as propensity modeling, uplift modeling, recommendation engines, or Multi-Armed Bandit methodologies

Experience partnering with Data Science teams to operationalize predictive models and personalization strategies

Competitive compensation package, including base salary, benefits, and equity.

Unlimited/Flexible paid time off.

Health benefits, including medical, dental, and vision coverage, as well as generous parental leave.

Employee-sponsored 401(k).

$500 work-from-home stipend + Equipment & Accessories.

Work Remotely.

Opportunity for professional development in a dynamic, global setting.

A supportive, collaborative, and knowledge-driven workplace. An engaging and challenging role with the freedom to innovate and develop effective solutions.

We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:

We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.

We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.

We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.

Fliff is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to be part of an exciting, innovative, and dynamic team, apply now to help shape the future of sports gaming with Fliff.

IMPORTANT NOTICE: The privacy and security of applicant information is paramount and we take fraud attempts very seriously. Please note that Fliff will never ask for payment or personal financial information during the application process. All of our legitimate job opportunities can be found on our official career site (https://www.getfliff.com/careers). Please be cautious of communications and links that come from non-company email addresses (@getfliff.com), social media messaging platforms or unsolicited phone calls.