Customer Data & Implementation Specialist

Can Be Based In Any Global Head Officemid

Implementation SpecialistCustomer Success

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Overview

CUSTOMER DATA & IMPLEMENTATION SPECIALIST ABOUT THE OPPORTUNITY Platform Services sits at the heart of Flight Centre Corporate's corporate travel technology - managing the customer data,

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Implementation SpecialistCustomer Success

CUSTOMER DATA & IMPLEMENTATION SPECIALIST

ABOUT THE OPPORTUNITY

Platform Services sits at the heart of Flight Centre Corporate's corporate travel technology - managing the customer data, configuration and platform capabilities that power our products and services globally. As we scale and onboard new customers through initiatives like OneSource, we need someone who can bridge the gap between our customers and our platform.

This is a role for someone who loves solving problems. Not just any problems - the complex, nuanced, people-and-data kind that sit at the intersection of customer needs and technical capability. You will bring exceptional relationship building skills, deep customer domain knowledge, and a genuine passion for getting to the bottom of things and driving them through to resolution.

You will work closely with customers, account managers, implementation teams and Platform Services squads to ensure that customer data is understood, requirements are clearly defined, and our platform capabilities are being used to their full potential. You are the kind of person who walks into a messy, ambiguous situation and sees opportunity rather than obstacle.

KEY RESPONSIBILITIES

Partner with customers and account managers to understand data, configuration needs, and business requirements
Translate customer requirements into clear, actionable deliverables for Platform Services teams
Act as a domain expert on customer profile data, policy configuration, and the Platform Services data model
Support onboarding and implementation activities, ensuring data quality standards before go-live
Identify trends, gaps, and opportunities within customer data and feed insights into product roadmap priorities
Build strong cross-functional relationships across account management, implementation, and broader business teams
Maintain clear and structured documentation of requirements, standards, and processes in Notion and other tools
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

Deep understanding of corporate travel customer data - including customer profile, policy configuration, and how this data flows through booking and reporting systems.
Outstanding communication skills - you are as comfortable in a conversation with a customer or account manager as you are working through technical requirements with an engineer. You listen well, ask the right questions, and bring people with you.
Experience working in or alongside implementation, onboarding or customer success functions within a travel or SaaS environment.
A strong analytical mindset - you can look at a data set, identify what is missing or incorrect, articulate why it matters and know how to get it fixed.
A collaborative, solutions-focused approach - you do not wait for problems to be handed to you. You seek them out, bring a point of view, and drive them through.
Familiarity with tools such as Notion, Azure DevOps or similar project and documentation platforms is an advantage.

This is a unique opportunity to sit at the intersection of customer engagement and platform capability in one of the world's leading corporate travel businesses. You will have genuine influence over how our platform evolves to meet customer needs, and you will be working with a team that is in the middle of a significant and exciting transformation. If you love building relationships, solving complex problems and making a real difference to how customers experience our products - this role was built for you.