Employee Relations Advisor - South Bank, QLD

• Manage employee relations enquiries through team channels and ticketing systems.
• Provide advice on employment conditions, policies and procedures, award interpretation, enterprise agreement queries and legislative requirements.
• Support leaders with employee grievances and conflict resolution matters.
• Coach and guide leaders through performance management processes, including informal counselling and formal disciplinary action.
• Deliver practical and commercially focused ER advice while highlighting potential risks and outcomes.
• Educate and empower leaders on workplace relations best practice.
• Conduct and manage workplace investigations from end to end, including evidence gathering, interviews, reporting, and stakeholder management.
• Manage internal employee claims and support external matters involving the Fair Work Commission when required.
• Build strong relationships with leaders, team members, ER stakeholders and external partners.
• Maintain accurate case records and ensure compliance with team standards and processes.

• 3 + years' experience in a HR or ER advisory role.
• Experience aligning HR and ER practices with organisational strategy and commercial goals.
• Demonstrated experience interpreting and applying Industrial Relations (IR) legislation, modern awards, enterprise agreements and employment-related compliance requirements.
• Experience managing employee relations matters including performance management, investigations, grievances and workplace conflict resolution.
• Strong stakeholder management, communication, coaching and relationship-building skills.
• A tertiary qualification in Human Resources or a related discipline.

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

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