Flight Centre - Assistant Team Leader, Product Management (Order Management Automation) - Remote, USA

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

We’re looking for an organized, execution-focused product professional to step into the role of COMPLEAT Assistant Team Leader within our Order Management Automation team. In this global-facing role, you’ll own the AMER Compleat backlog, drive sprint delivery, and serve as the frontline product partner for regional operations. Reporting to the Order Management Automation PM, you’ll play a critical role in shaping how work is prioritized, delivered, and continuously improved. If you thrive on bringing clarity to complexity and delivering high-quality outcomes at pace, this is your opportunity to make a real impact.

Key Responsibilities

• Own and maintain the America's Compleat product backlog, including grooming, prioritization, and defining clear acceptance criteria
• Translate regional stakeholder requirements and operational insights into actionable user stories
• Plan and facilitate Agile sprint ceremonies, including planning, stand-ups, reviews, and retrospectives
• Track sprint progress, ensuring delivery commitments are met on time
• Partner with engineering leads to align on capacity and delivery timelines
• Serve as the L3 product support lead for AMER Compleat platform queries
• Triage incoming issues, assess severity, and coordinate resolution with product and engineering teams
• Identify recurring issues and feed insights back into backlog prioritization
• Collaborate with AMER stakeholders to understand regional priorities and operational needs
• Maintain strong communication with the global product team to ensure regional alignment
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• 3–5 years in Travel Technology product management or product ownership
• Deep expertise with SAP Compleat Control, OBT, or similar order management platforms
• Proven Agile/Scrum practitioner with hands-on experience running sprint ceremonies and managing backlogs
• Strong grasp of API services and orchestrated solution integration
• End-to-end troubleshooting mindset with the ability to triage complex technical issues
• Understanding of solutions design, data evaluation, and technology assessment
• Knowledgeable of existing legacy applications and emerging tech trends in travel automation
• Multi-GDS proficiency with strong command of Sabre and working knowledge of Amadeus
• Exceptional ability to communicate with all levels—from C-suite to support teams
• Leadership experience managing and developing engaged teams (2–5 direct reports preferred)

Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

#LI-DE1#FCB#LI-Onsite

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