RSA - FCM Junior Travel Consultant

About FCM

FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.

ABOUT THE OPPORTUNITY

• →Provide first-line support for online booking tools and customer travel enquiries.
• →Assist in driving customer online adoption and utilisation of booking platforms.
• →Manage travel quotations, bookings, finance-related requests, and customer queries.
• →Handle customer complaints professionally and work towards effective resolution.
• →Ensure all enquiries are actioned within agreed service level agreements (SLAs).
• →Deliver quotes, confirmations, and travel documentation within expected turnaround times.
• →Resolve customer queries efficiently and within required timeframes.
• →Maintain excellent customer service standards across all interactions.
• →Adhere to One Best Way processes, procedures, and company standards.
• →Balance speed, accuracy, and quality while managing multiple priorities.
• →Support portfolio retention and growth through exceptional service delivery.
• →Promote customer engagement and brand initiatives.
• →Collaborate effectively with internal stakeholders, customers, and suppliers.
• →Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Matric.
• South African Citizen or Permanent Resident.
• Minimum 2 years' experience in corporate travel.
• Experience as a Junior Travel Consultant or similar role.
• Minimum 2 years' experience using Amadeus.
• Experience with domestic and regional air and land bookings.
• Experience supporting online booking solutions.
• Strong customer service and relationship management skills.
• Intermediate Microsoft Office skills.
• GDS experience.
• Mid back-office system experience.
• Relevant travel qualification preferred.

What’s In It For You?

• Above market earnings plus uncapped incentives
• Tailor your ideal work-life balance with hybrid arrangements
• Free health and wellness consultations
• Free financial planning consultations
• Award winning Flight Centre employee benefits
• Social events such as Buzz Nights, opportunity to attend Global Ball overseas for high achievers
• Global career advancement/travel opportunities
• Leadership Programs & further education, training and development
• Giving Bank & Volunteer Leave 
• Employee share scheme
• The opportunity to play an integral role in the growth of the business
• Travel discounts on flights, hotels and insurance for you, your family and friends

Are you ready to elevate your career in corporate travel leadership? Apply with FCM today!

#LI-LP1#FCM#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Applications close: 27 Oct 2026 South Africa Standard Time

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