Senior Travel Consultant - Latin America

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations. 

Joining our specialist Latin America Team, we are seeking a Senior Travel Consultant eager to create travel experiences that inspire and instil a love for travel in our guests as voracious as their own. This involves taking ownership for all aspects of selling luxury, tailormade holidays to our discerning guests, whilst navigating and creating experiences across Latin America destinations – this includes but is not limited to Argentina, Chile, Bolivia, Peru, Brazil, Ecuador and Galapagos, Columbia, Uruguay, Belize, Costa Rica, Guatemala, Mexico, and Panama. 

• →To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation
• →To contact guests on their return to receive feedback and create new enquiries
• →To work towards individual and team sales targets and meet Key Performance Indicators
• →To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio
• →To support all marketing initiatives including brochure production, website management, email campaigns, PR, and promotional events
• →To meet guests on a face-to-face basis when required
• →To learn and become conversant with all computer software applications
• →To work closely with all departments and Sales teams
• →To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn

The duties that derive from these responsibilities include but are not exclusive to:

• Taking responsibility for the guest journey from first contact to post travel and repeat travel
• Demonstrating excellent attention to detail and accuracy in all communication with guests
• Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements
• Meeting guests at their request    
• Using sales skills to convert into bookings
• Responding to all enquiries in an efficient and timely manner
• Handling high volumes of guest phone calls during peak periods
• Management of invoices including handling payments, collecting guest details, and organising pre-arrival information  
• Completing all travel documentation within specified time frames
• Maintaining contact with guests between booking and departure date, including arranging all concierge requirements
• Recording essential data and information using Scott Dunn’s IT software
• Acting on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations Executive where necessary
• Booking of guest flights and managing reservations through Travelport
• Attending all internal and external training courses
• Conducting familiarisation trips abroad and presenting back to teams
• Attending trade shows, and promotional events in the UK and abroad
• Training colleagues with knowledge gained from areas visited
• Accounting for costs and margins on each booking
• Contributing to the team over and above standard sales and service requirements
• Such other duties as management may reasonably require from time to time 

Given this is a Senior opportunity, you will have acquired extensive tailormade travel sales experience across Latin America with a preference for luxury. Other requirements include: 

• Sales driven with a keen eye for numbers 
• Enthusiastic and polite telephone manner 
• Excellent attention to detail 
• Proven organisational skills 
• Previous experience of delivering exceptional customer service

You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application. 

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make. 
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

We aim to find someone who would be office based in our London, Hammersmith office.

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