Supplier Operations Executive

Love travel and love problem-solving? Are you ready to join a fast-moving growth company as the go-to expert for airfares, ticketing, and supplier operations?

At FCM, we combine cutting-edge technology with a people-centric mindset to transform our clients' travel programmes. Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way!

As a Supplier Operations Executive based in Malaysia, you'll be responsible for the daily support of air and land supplier operations, airfares, and ticketing. You'll operate as a subject matter expert on airfares and supplier support services, working closely with Operations, Account Management, Finance, and IT teams to maximise air margin on every booking.

We are looking for a detail-oriented communicator with strong relationship-building skills who is eager to learn and grow in the travel industry. This is a fantastic opportunity for fresh graduates or those with some travel industry knowledge to build a career with a global company.

• →Manage airline and hotel supplier relationships in Malaysia
• →Provide daily supplier operations support to FCM Operations, Online Booking Tools (OBT), and external business
• →Deliver expert airfare support including waivers, favours, and option advice to travel consultants
• →Provide efficient, effective, and accurate ticketing solutions to all travel consultants
• →Support Finance with reconciliation and airline communication
• →Attend product updates for air and hotel suppliers in Malaysia
• →Coordinate lunch and learn sessions from airlines and hotels when required
• →Assist front-line sales staff to improve product knowledge, increase TTV, margin, and commission
• →Ensure all tasks are completed within agreed SLAs
• →Perform ad-hoc tasks as required

• Fresh graduates are encouraged to apply
• Professional communication skills with fluency in both English and Mandarin (written and spoken)
• Strong interpersonal and relationship-building skills
• Proactive with excellent customer service mindset and dedication to detail
• Ability to prioritize tasks effectively and manage time well
• Eager to engage in constant learning of industry changes
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)
• Knowledge of airfare, ticketing, GDS, or travel systems is beneficial but not mandatory
• Acts with honesty, integrity, and professionalism

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

• We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
• Work life Balance: We believe in “No Leave = No Life” so have your own travel adventures with paid annual leave and access travel industry perks
• Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
• Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.

#LI-KM1#FCMAS#LI-Onsite

Back to search results Apply now Refer a friend