~2mo ago

Systems Support Specialist, FCM M&E - Kuala Lumpur

Malaysia·Kuala Lumpurmid

OtherSupport Specialist

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Quick Summary

Overview

ABOUT THE OPPORTUNITY Join FCM Meetings & Events as a Systems Support Specialist and play a critical role in powering the technology platforms that support our global operations.

Technical Tools

OtherSupport Specialist

ABOUT THE OPPORTUNITY

Join FCM Meetings & Events as a Systems Support Specialist and play a critical role in powering the technology platforms that support our global operations. Working within the Digital Product team, you'll be the go-to expert across key M&E platforms, helping teams maximise system capabilities, streamline processes, and deliver exceptional customer experiences. This is a high-impact opportunity for a technically minded problem-solver who enjoys collaborating across teams, troubleshooting complex challenges, and driving continuous improvement through technology.

KEY RESPONSIBILITIES

Manage the day-to-day administration of M&E business systems, including user access, system availability, maintenance, and support.
Configure and maintain system settings, permissions, templates, and workflows across multiple platforms.
Conduct quarterly access audits to ensure permissions remain accurate, compliant, and aligned to business requirements.
Coordinate technical support activities with external vendors and internal ETS teams.
Act as the Subject Matter Expert for platforms including Qondor, Cvent, EventsAir, Event Workspace, AMGiNE, Venue Finder, M&E Backstage, and related reporting tools.
Support system projects from requirements gathering through implementation and post-deployment optimisation.
Partner with Finance Systems, Salesforce, and other technology teams to support integrations and system enhancements.
Provide technical support, troubleshooting, and issue resolution for internal and external users.
Manage escalations with third-party suppliers and oversee issues through to successful resolution.
Deliver system onboarding, training, user guidance, and documentation.
Maintain accurate system documentation, user guides, and standard operating procedures.
Generate and analyse reports on system usage, compliance, trends, and adoption.
Collaborate with operational leaders and stakeholders to identify opportunities for process improvement and automation.
Stay informed on emerging technologies, best practices, and industry trends in system administration.
Support global teams, including occasional out-of-hours escalations, system releases, and international communications.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

Minimum 3 years' experience in a systems support or technical support environment.
Knowledge of Cvent, EventsAir, or Qondor is advantageous.
Strong technical aptitude and systems fluency.
Knowledge of system management, problem reporting, change management, and support tools.
Excellent technical troubleshooting skills.
Strong interpersonal and customer service skills.
Excellent verbal and written communication skills.
Ability to collaborate effectively with cross-functional teams.
Experience supporting users across multiple locations.
Highly desirable: Microsoft systems, communications or learning-related certifications and/or background.