13mo ago

Client Servicing Agent (Chinese-Speaking)

MalaysiaFull-timemid

OtherClient

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Quick Summary

Overview

🚀 About Flipster Flipster(flipster.io) is a high-performance crypto perpetuals trading platform on a mission to create the most efficient, frictionless, and high-performance trading experience.

Technical Tools

slack

🚀 About Flipster

Flipster(flipster.io) is a high-performance crypto perpetuals trading platform on a mission to create the most efficient, frictionless, and high-performance trading experience.

Engineered by traders and optimized for trading, Flipster combines zero spreads, instant execution, and capital efficiency to deliver a platform where performance is the product.

Operating globally and serving users in nearly 200 countries, Flipster is built for crypto traders who demand the ultimate perpetual trading experience — from active retail users to degens to seasoned pros — while maintaining the highest standards of compliance and security.

As a Client Servicing Agent at Flipster

You will be responsible for answering trading platform and cryptocurrency exchange-related enquiries, account registration and account management-related enquiries, promotion and event enquiries, troubleshooting platform issues, and managing escalation and follow-up of user enquiries.

Handling user enquiries, including:

Account registration and account management

KYC-related enquiries

Promotion and Event-related enquiries

Wallet and asset-related enquiries

Managing escalation and follow-up of user enquiries with internal stakeholders

Manage enquiries on trading platform usage from a technical perspective

Community management and providing support across multiple channels

Fluent in both English and Mandarin

Prior experience working in a cryptocurrency exchange

Experience with Zendesk, Slack and Sumsub

Strong analytical and problem-solving skills