IT Onsite Specialist - Pekin IL (USA)

The IT Onsite Support Specialist provides hands-on Level 2 IT support at assigned business locations, serving as the local extension of Global IT teams. The role is responsible for resolving technical issues that require physical presence, maintaining site technology and operational readiness, managing IT assets, and supporting employee onboarding and offboarding. This position also provides hands-on assistance to Network, Platform, Security, and Workplace teams and coordinates with remote teams and external vendors when additional support is required.

We are looking for a hands-on IT professional who combines strong technical troubleshooting skills with a customer-focused mindset and the ability to work independently in a business environment. The ideal candidate takes ownership of issues, communicates effectively with users and technical teams, and is comfortable working across different areas of IT to deliver reliable onsite support.

• →Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
• →Resolve incidents and service requests through ServiceNow while meeting established service levels and maintaining clear ticket documentation.
• →Maintain site IT readiness by ensuring end-user devices, meeting room technology, printers, network equipment, and other local technology remain operational.
• →Execute hands-on activities for Global IT teams, including equipment installation, replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infrastructure activities.
• →Manage IT assets and inventory, including receiving, deployment, recovery, stock management, audits, and lifecycle activities.
• →Support employee onboarding and offboarding by preparing, deploying, recovering, reimaging, and securing IT equipment.
• →Coordinate with remote IT teams and vendors to resolve complex technical issues and complete activities requiring additional expertise or external resources.
• →Support IT projects, site surveys, office moves, infrastructure activities, and other initiatives requiring onsite technical presence.
• →Maintain knowledge articles, procedures, and documentation while identifying opportunities to improve onsite support processes and service quality.

• Bring 3–5 years of experience in IT support, desktop support, or a related technical role.
• Demonstrate experience providing onsite enterprise IT support and resolving hardware and software issues.
• Apply strong knowledge of Windows, Microsoft 365, mobile devices, printers, peripherals, and workplace technology.
• Understand basic networking concepts, connectivity troubleshooting, cabling, and network equipment.
• Demonstrate experience with ITSM tools, preferably ServiceNow, and IT asset management processes.
• Understand asset lifecycle management, inventory control, and CMDB principles.
• Communicate effectively in English and the local language.
• Work independently, prioritize effectively, and take ownership of technical issues through resolution.
• Collaborate effectively with remote IT teams, vendors, and business stakeholders.
• Maintain a professional, customer-focused approach when supporting employees and business operations.
• Hold an Associate Degree, technical diploma, or equivalent technical experience.
• Flexibility to work fully onsite (100% presential), with occasional travel to regional sites as required