Site Support, Pumps-Cyclones-Valves (Australia – East)

Turn Technical Expertise into Customer Success

At FLSmidth, we enable our mining customers to improve performance, reduce costs, and operate more sustainably. We are leaders in providing equipment, engineering, and service solutions.

We are seeking a PCV Service Engineer to join our Service & Aftermarket team in Mackay. This role blends hands-on technical expertise with customer engagement, helping mining operations get the most from their pumps, cyclones, and valves. You will provide advanced site support, troubleshoot complex issues, and identify opportunities that contribute to customer success and business growth.

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  Act as the primary on-site technical resource for PCV products.

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  Build and maintain strong, trust-based customer relationships.

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  Conduct proactive equipment inspections and audits.

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  Identify improvement opportunities and provide leads to the sales team.

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  Troubleshoot and optimize PCV performance to minimize downtime.

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  Support pump, cyclone, and valve conversions by showcasing technical benefits.

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  Record site activities, inspections, and opportunities in the CRM system.

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  Prepare structured technical reports and share insights with sales colleagues.

• Technical or trade qualification in mechanical, process, or related engineering field.

• Hands-on experience with pumps, cyclones, or valves in a mining or heavy industry environment.

• Strong problem-solving and troubleshooting skills.

• Ability to explain technical concepts clearly to customers.

• Proactive, customer-focused mindset with strong relationship-building skills.

• Comfortable working independently while collaborating effectively with a wider team.