Lead Family Support Coordinator (Spanish/ English Bilingual)

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Quick Summary

Key Responsibilities

Direct Family Support Plan and implement Family Support programs in accordance with work plans and goals, including parent workshops, community events, information & referral sessions,

Requirements Summary

100% employer-paid Kaiser Platinum medical, dental, vision, acupuncture, and chiropractic coverage 50% dependent premium contribution for eligible employee children/dependents 15 paid holidays,

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OtherCoordinator

Job Title: Lead Family Support Coordinator (Spanish/English Bilingual)
Reports To: Family Support Director (or designee)
Location: San Francisco (Agency-wide)
Compensation: $72,150-$76,050 annually, DOE, plus an excellent benefits package
Classification: Exempt, full-time position, and 37.5 hrs/wk
Schedule: 9:00am-5:00pm with occasional evening and weekend events as needed
Date: 10/1/2026

To Apply: Review the full posting. If you match our qualifications and interests, please click "Apply Now" to submit your cover letter and resume. (An account creation is not required.) No phone calls or recruiters.

Benefits Package:

100% employer-paid Kaiser Platinum medical, dental, vision, acupuncture, and chiropractic coverage
50% dependent premium contribution for eligible employee children/dependents
15 paid holidays, including a winter holiday break; 10 days paid sick leave; paid bereavement, jury duty, and voting leave
Vacation accrual: 10 days / 2 weeks (Year 1), 15 days / 3 weeks (Year 2), 25 days / 5 weeks (Year 6)
4% employer automatic contribution to 403(b) retirement plan
Professional development support and stipends
Additional benefits include Flexible Spending Account (FSA), Employee Assistance Program (EAP), staff appreciation, team-building activities, and a supportive workplace culture

Position Summary:
In accordance with Family Connections’ mission and standards, the Lead Family Support Coordinator works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships and provide programs that support families as they identify and meet their own goals and nurture the development of their children in the context of their family and culture. The position will lead the coordination of programs, with a focus on Spanish-speaking families.

About Family Connections Centers:
Family Connections Centers (FCC) provides community-driven, multilingual education and support programs to help children and families thrive. We envision and work toward a connected, equitable community where every child and family has access to the education and resources they need to succeed. Visit fccenters.org to learn more.

Primary Responsibilities:

Direct Family Support

Plan and implement Family Support programs in accordance with work plans and goals, including parent workshops, community events, information & referral sessions, and caregiver support groups.
Provide direct Family Advocacy and Case Management services.
Work collaboratively with on-site and off-site service providers to ensure comprehensive coordination of care for participants.
Model and facilitate healthy interactions and relationships with program participants, visitors, and community partners.
Establish and maintain strong partnerships with local schools, libraries, contractors, and community organizations.
Provide occasional translation for intake forms, agency announcements, and family-staff communications.

Program Leadership

Spearhead the planning, alignment, and quality control of support groups and family events across sites to ensure adherence to organizational goals and the mission.
Act as the primary subject matter expert for Family Support staff on support groups, providing guidance on best practices and connecting teams with guest speakers.
Lead coordination and staff coaching for Prenatal Workshops (e.g., Baby Steps and Baby Infant Massage).
Perform program observations and quality checks—with a specific emphasis on Spanish-language programs—delivering actionable feedback and coaching to elevate service delivery standards.

Staff, Intern, & Volunteer Supervision

Train staff, volunteers, and interns in key program curricula and structures (e.g., Support Groups, Family Events, Parent Advisory Board).
Supervise interns and volunteers, providing ongoing coaching, support, and performance evaluations to foster professional growth.
Serve as a liaison between team members, directors, and managers to ensure goal alignment and implementation.
Perform other duties as needed or requested by the supervisor

Qualifications:

BA preferred or relevant professional experience in combination with an AA Degree in Social Work, Human Services, Family Services, Counseling, or a related field
3+ years of experience working with children and family services
Bilingual Spanish/English required
Strong organizational and administrative skills
Able to handle multiple tasks, great problem-solving and mediation skills, and commitment to FCC’s mission

Skills and Knowledge:

Demonstrated cultural sensitivity and experience working effectively with diverse communities, including familiarity with San Francisco’s populations and learning styles; supports community partnerships and builds positive relationships
Maintains confidentiality, discretion, sound judgment, and adherence to professional ethics.
Strong critical thinking, problem-solving, attention to detail, flexibility, and excellent verbal, written, and interpersonal communication skills; able to speak in group settings and provide feedback.
Works well both independently and collaboratively; able to take initiative and contribute to team goals; and attends required meetings, trainings, and workshops
Strong organizational and administrative skills, proficient in Microsoft Office; experience with databases is helpful
Maintains required certifications (e.g., CPR/First Aid, Mandated Reporter, Pesticide training), follows safety and ergonomic practices, and ensures up-to-date background clearance, health screening clearance, and vaccinations

Work Environment:
This position operates in a professional office environment with Pre-K and Afterschool Programs on site. Work is scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and, on occasion, may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Vaccination Requirements:
All employees are expected to be fully vaccinated for MMR, Tdap, TB Testing Results, COVID, etc, which includes current/available booster shots. Any candidate unable to be vaccinated due to a sincerely held religious belief, a medical condition, or other factors will be engaged to determine if a reasonable accommodation can be provided.

Family Connections Centers is an equal-opportunity employer that values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will be considered for employment.

Department: Family Support Department
This is a full-time exempt position