IT Help Desk Support

Fincantieri Marine Group is hiring an IT Help Desk Support in the Information Technology department at our Marinette WI location.

Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice, constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.

The position is responsible for delivering responsive technical support to end users, ensuring reliable operation of workplace technology through effective issue resolution and service management.

Domestic travel may be required.

• Provide first-level onsite and remote support, troubleshooting Windows 11, Microsoft 365 (O365), and PC hardware/software issues. Utilize Service Now - help desk ticket tracking system
• Manage and resolve incidents by tracking and documenting tickets in an ITSM system
• Install, configure, and maintain desktops, laptops, peripherals, and user accounts.
• Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, and adhering to SLAs.
• Other duties as assigned

• Windows 11, Microsoft 365 (O365), and PC troubleshooting techniques
• Experience working within an IT ticketing system (ServiceNow preferred)
• Strong problem-solving skills with the ability to diagnose and resolve technical issues in a timely manner
• Must have strong Microsoft Office Suite computer skills
• Must have strong organizational, time management, written and verbal communication skills
• Must have ability to maintain confidentiality and a professional demeanor
• Must adhere to ISO and OSHA policies established by FMG and have high values for safety awareness

• Bachelor's degree in information technology required, or equivalent combination of education, training, and experience
• Two Years of IT Help Desk or IT Support Services environment experience preferred
• Have or are willing to obtain A+ certification

Fincantieri's core competencies reflect our values and key behavioral expectations for all employees:

• Open Mindset: Identify and solve problems, embrace change, and seek continuous learning.
• Strategic Leadership: Build trust, unity, and accountability while working toward shared goals.
• Accomplishment: Take ownership, deliver results, and ensure customer satisfaction.
• Social Connection: Collaborate, communicate, and value diversity and inclusion.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.