Item Processing and Imaging Mail Services Coordinator

Position Title: Item Processing and Imaging and Mail Services Coordinator
Business Unit: Operations
Reports to: Manager of Item Processing and Imaging & Mail Services

Position Overview:
The Item Processing Imaging and Mail Services Dual Coordinator supports the daily operations of two high-volume processing departments, ensuring the accurate and timely processing of items, imaging activities, and mail services. This role monitors workflow volumes, balances workloads, maintains production schedules, resolves operational issues, and ensures compliance with bank policies, procedures, and regulatory requirements. The incumbent serves as an escalation point for staff questions, supports training, assists with quality control and helps to meet service and performance standards.

Primary Responsibilities:
Coordinates and monitors departmental workflow, adjusts staffing and schedules to meet production demands, and ensures critical and high-risk tasks are prioritized and completed to minimize operational risk and customer impact.

Coordinates departmental reporting and tracking activities, ensures data accuracy, supports process improvements, and monitors compliance with document retention and records management requirements.

Serves as the department subject matter expert and primary escalation point, providing guidance on processing issues, researching exceptions, troubleshooting complex situations, and supporting staff with operational questions.

Supports business continuity and disaster recovery activities, ensures compliance with bank policies and regulatory requirements, and maintains accurate, up-to-date departmental procedures and process documentation.

Serves as the department's operational lead in the absence of management, supporting workflow continuity, escalating unresolved issues, coordinating testing for system enhancements, and assisting with bank projects, mergers, and acquisitions.

Coordinates and delivers employee training, maintains procedures and job aids, supports cross-training initiatives, and assists with process documentation and annual procedure reviews.

Provides input to supervisory on employee performance, communicates recurring operational issues, supports team meeting initiatives, and promotes the Bank’s core values and customer service standards through daily actions.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
3

Skills Required to Perform the Primary Responsibilities of this Position:
Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Ability to work and multi-task in a fast-paced environment

Ability to use general office equipment

Ability to use a personal computer and job-related software
MS Word - Intermediate Level
MS Excel - Intermediate Level

A combination of education and experience may be considered

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
Valid Driver's License

Physical Requirements or Work Conditions Beyond Traditional Office Work:
Heavy lifting over 45 pounds

Frequent kneeling/crawling/stooping

Frequent driving (car, van, truck)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.