Guest Experience Assistant I, Seasonal On-Call

The Guest Experience Assistant I supports the delivery of a welcoming, high-quality experience for all guests. This entry-level role focuses on executing service standards, assisting with daily operations and events, and collaborating with Culinary, Hospitality, and Guest Experience teams to create positive, memorable moments for every guest.

• →Set up and break down tables, chairs, and food stations for events and daily service
• →Maintain cleanliness and proper presentation of china, glassware, silverware, and service items
• →Stock and set up supplies including linens, china, silverware, glassware, and beverages
• →Deliver food and beverage items to guests in a timely and professional manner
• →Operate and maintain all Guest Experience equipment required for various service types
• →Develop knowledge of menu items, including ingredients and preparation methods
• →Assist with receiving and organizing deliveries for events and residences
• →Maintain cleanliness, organization, and inventory in storage and staging areas
• →Monitor guest needs and communicate requests or concerns to leadership as appropriate
• →Provide guests with an enjoyable, expertly served dining and beverage experience
• →Follow all health, safety, and sanitation guidelines
• →Perform other duties as assigned

• Prior food and beverage or hospitality experience preferred, but not required
• Familiarity with casual and formal table service standards a plus
• Strong willingness to learn and follow direction
• Basic communication and customer service skills
• Organized with strong attention to detail
• Ability to work both independently and as part of a team in a fast-paced environment

• TB Clearance Card required
• Valid driver’s license preferred

• High school diploma or equivalent

• Regular handling of food, service items, and equipment
• Ability to lift, carry, push, and pull objects up to 50 lbs (with assistance as needed)
• Ability to stand and walk for extended periods during shifts
• Flexible availability including AM/PM shifts, weekends, and holidays
• Ability to work both indoors and outdoors in varying weather conditions
• Ability to operate utility and company vehicles

• Communication:  Communicates clearly and concisely, both verbally and in writing.  Shares important information with teammates, supervisors, and managers in a timely manner
• Trustworthiness and integrity: Acts with honesty and professionalism, always working in the best interest of the organization and guests.
• Critical Thinking:  Asks the right questions to properly assess situations.  Anticipates and responds to problems quickly and manages time effectively to keep operations running smoothly.
• Attention to detail:  Carefully listens to and processes information to ensure accuracy and quality in all tasks.
• Dependability: Consistently reliable, follows through on commitments, and maintains a strong work ethic.
• Initiative & Proactivity: Goes above and beyond standard expectations.  Addresses unexpected challenges or opportunities independently and without prompting.
• Teamwork: Builds positive relationships with coworkers, leaders, and external partners.  Considers the impact of actions on others and contributes to a cooperative, supportive team environment.