Installation & Delivery Specialist

• Deliver a word class service for new and existing clients
• Handle customer needs at their locations for All Foodics Services, RMS, Pay, Online
• Visit client's sites and ensuring quality of services
• Handle location specific onboarding, installations, training, replacement and support requests
• Work with other departments on clients' escalated tickets to deliver on demand support
• Handle requests on-demand and within company's SLA
• Work closely with outlet team and operations for clients on-demand and general support requests

• Diploma/Bachelor's Degree in Networking, Computer Information System, Computer Science
• 0-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products experience
• Knowledge in software, networking and POS systems
• Comfortable with handling high volume of requests and calls received on our unified number.
• Flexible to deliver work out of working hours/Public Holiday calls and visits
• High problem-solving skills - able to identify problem and find solutions
• Comfortable in English and Arabic language - communicating with confidence
• Good command over MS Office Applications - Excel on specific
• Knowledge of Networking, POS, ERP systems is a plus
• Experience with escalation tickets handling and CRM is a plus
• Must have a valid driving license and own a car to be used for business requirements such as installation, site visits, training requests, etc.

What We Offer You❗
We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.