Technician

We are seeking a Junior IT Help Desk Technician to join our growing IT support team. This position is ideal for a motivated individual looking to build their career in IT support. The successful candidate will provide first-line technical support to end users, assist with Microsoft and Office 365 applications, basic network troubleshooting, VPN connectivity, internet issues, and remote user support. Key Responsibilities Provide first-line IT support to users via phone, email, remote access, and on-site assistance. Install, configure, and troubleshoot Microsoft Windows operating systems. Provide support for Microsoft Office and Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams. Troubleshoot hardware, software, and printer-related issues. Assist users with VPN and remote access connectivity. Perform basic network troubleshooting, including Wi-Fi and internet connectivity issues. Configure and support user accounts and passwords. Escalate complex technical issues to senior technicians when required. Maintain accurate records of support requests and resolutions. Deliver professional and customer-focused IT support services. Requirements Minimum Requirements Qualifications Grade 12 / Matric Certificate. Certificate, Diploma, or relevant qualification in Information Technology, Computer Systems, or Networking. CompTIA A+, N+, or Microsoft certifications will be advantageous. Experience Experience working with Microsoft Windows and Microsoft Office applications. Exposure to basic networking concepts and troubleshooting. Experience with remote support tools will be advantageous. Technical Skills Microsoft Windows 10/11 Support Microsoft Office 365 Support Basic Network Troubleshooting VPN Support Internet Connectivity Troubleshooting Remote User Support Hardware and Software Troubleshooting Active Directory (Advantageous) Communication & Personal Skills Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Good problem-solving and analytical abilities. Ability to work under pressure and meet deadlines. Professional attitude and willingness to learn. Ability to work independently and as part of a team. Strong attention to detail and organizational skills. Benefits Structured on-the-job training and development. One-on-one mentoring from experienced senior IT professionals. Hands-on experience with Microsoft 365, Windows, networking, VPNs, and remote support technologies. Exposure to real-world IT support environments and best practices. Opportunities to gain industry-recognized certifications. Continuous learning and skills development programs. Clear career progression path within the IT department. Supportive and collaborative team culture. Access to modern tools and technologies. Performance-based growth and advancement opportunities. Competitive market-related salary. Paid annual leave and other statutory benefits. Employee recognition and reward programs. Opportunity to work with a diverse range of clients and technologies. A professional environment that encourages innovation, learning, and personal growth.