Semiconductor Field Service Engineer

This role requires approximately 50% travel, including regular and frequent trips, sometimes on short notice. Travel may be both domestic and international; therefore, all candidates must possess a valid and current passport.

Forge Nano is located in Thornton, CO, and local candidates are preferred due to the hands-on, on-site training requirements of this role. However, we are open to considering remote candidates who are willing and able to spend time in our office during the initial training period to ensure successful onboarding and skill development

• →Perform on-site installation, service, modification and repair of Semiconductor ALD coating equipment, with a focus on quality and customer satisfaction
• →Troubleshoot new problems remotely and in the field efficiently
• →Co-author and follow necessary documentation for procedures, processes, and best practices including work instructions, standard operating procedures and completing relevant checklists
• →Support in-house semiconductor tool operations, demo coatings and maintenance requirements
• →Interface with Forge Nano’s R&D, Operations and Engineering teams for continuous improvement projects
• →Order / install parts and help manage inventory system
• →Maintain a safe work environment and staying OSHA compliant with relevant safety training
• →Adhere to both internal and customer standards of conduct
• →Professionally represent the company to the customer
• →Initiate management of changes or corrective action requests for continual improvement

• Bachelor’s degree with 4+ years’ experience OR Technical Associate’s Degree or equivalent military training with 8+ years’ experience
• Industry-relevant field service and customer service experience
• Proficient with Microsoft Office Suite: Outlook, Excel, Word, etc.; CRM platforms, etc.