Surgical Ward Administrator

Working as a flexible and effective team member across 2 sites on 3 wards.

Be the first point of contact for patients being admitted, ensuring all checks and payments are completed before admission to the ward.

To provide a comprehensive and efficient administrative service to the ward; this will include handling all aspects of correspondence, and ensuring the admission and discharge process is followed and accurately completed within a set timeframe.

Deal with telephone enquiries or refer to the relevant person, whilst ensuring that accuracy, clarity, confidentiality and courtesy are prioritised at all times.

Recording in real time all ward admissions, discharges and transfers in order to achieve and maintain a “live and accurate” bed board.

To be responsible for the clinical information systems on the ward, particularly in respect of case records, electronic and paper ensuring that they are kept up to date and accurate, in accordance with policy and procedure.

To accurately record messages and information from any callers and to initiate appropriate procedures, maintaining effective channels of communication.

To act as the contact point for members of the team during office hours, responding appropriately in emergency situations by obtaining relevant information and liaising with organisations and persons involved.

Liaise with other departments and staff at all levels, both internally and externally to ensure a seamless patient journey.

To assist in room allocation of patients, ensuring that there are enough rooms to accommodate all of the admissions coming in at their TCI times

Recording in real time all ward admissions, discharges and transfers in order to achieve and maintain a “live and accurate” bed board.

Maintain and manage the ward’s stationery supply, ensuring that the printing stock level is always adequate, and quantities requested are necessary, proportionate and cost[1]effective.

Financial – be aware of the use of consumables used by the ward and update charges daily to each patient on Bluespier

Competent in Information Technology 

Ability to communicate effectively in English to a wide variety of people 

Able to keep calm when under pressure and deal effectively with unanticipated demands 

Be able to deliver high-quality customer service

Able to handle sensitive information without compromising confidentiality

Good telephone manner

Previous customer service experience/front-of-house experience

Previous ward administrator experience

Able to prioritise a busy workload without direct supervision

Flexibility to meet service needs