Guest Service Representative

Responsible for promoting the success of the player’s club by assisting guests through all facets of the membership process, promotional gift distribution/preparation, and seating of guests for ticketed functions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or G.E.D. preferred.   One year of related experience preferred.

Must possess excellent communication skills.  Must be computer literate with knowledge of Microsoft Word, Excel and other marketing programs.  Must be detail oriented and well organized.  Must be able to work under stressful conditions and coordinate multiple projects.

Willingness and ability to be trained on operation of an electric pallet jack for certification is required.

Applicant must successfully complete screening for essential job functions

This position requires a Level 4 Gaming License.

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Ability to apply common sense reasoning to variety of situations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.  The employee is required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

The employee must frequently lift and/or move up to fifty (50) pounds.   

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Applicant must successfully complete screening for essential job functions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to high.  When on the casino floor, the noise level increases.  A casino environment is typically smoky.